Field Service Professional - Sacramento, CA

NRG Energy•Sacramento, CA

6d•Onsite

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend and sell equipment upgrades or service enhancements. The role combines technical work, consultative sales, and customer education. Professionals evaluate customers’ homes, install products such as security cameras, smart locks, and home automation systems, and teach homeowners how to use their systems. The position includes virtual and on-the-job training, ongoing coaching, and opportunities for career advancement. Employees work a four-day, 4/10 schedule that includes Saturdays, use a take-home company vehicle and gas card for work, and are paid for drive time to and from appointments.

Requirements

Valid driver’s license and satisfactory driving record.
Ability to pass post-offer background screening and meet licensing requirements in accordance with applicable laws.
Ability to safely perform the essential physical job functions, with or without reasonable accommodation.
Ability to build rapport and trust with diverse customers and act with integrity.
Sales experience in retail, business-to-consumer sales, insurance, or service-based sales is a strong advantage.

Nice To Haves

Experience in cable or satellite installation, pest control, construction, or solar industries is helpful but not required.
Experience as a technician or sales professional.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home to help ensure a safe environment for employees and customers.
Operate a company vehicle to travel to appointments.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, with ongoing coaching and support.
Take-home company vehicle and gas card for work use.
Drive time to and from appointments is paid.
Four-day work weeks on a 4/10 schedule.
All job-related tools, a cell phone, and a tablet are provided.
Paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off.
401(k) with 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.
Potential eligibility for medical, vision, dental, and flexible spending account benefits.
Potential annual bonus, short- and long-term incentives, and program-specific awards.