Field Operations Manager - Sacramento, CA

CS Contract Solutions•Elk Grove, CA

4d•$90,000 - $110,000

About The Position

The Field Operations Manager manages technicians in Elk Grove, California, delivering quality residential and business communications services profitably and in accordance with company policies, procedures, and directives. The role develops and maintains a knowledgeable, customer-focused team that promotes and sells telecommunications products and services while providing an experience that exceeds customer expectations. The manager oversees daily outside- and inside-plant network services, including installation and maintenance for residential, business, and central-office work, as well as design services and splicing activities. The position serves as the primary point of contact between Frontier and contractors for issues arising in daily operations. It also leads employee training, coaching, and development in processes, quality standards, customer contact, safety, expense control, and technical skills. The manager represents CS and Frontier with customers and governmental agencies and supports team performance through recognition, motivation, and continuous improvement.

Requirements

At least 2 years of experience managing teams in a telecommunications technical environment.
At least 2 years of experience installing, maintaining, and repairing POTS and HSI.
At least 2 years of experience with Excel, email, and legacy systems.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate completion timeframes and meet critical deadlines.
Must be willing and able to work with coworkers to complete job assignments.
Duty-management work is scheduled on a rotation basis, and pager duty is required.
Must be able to work varying tours and hours, including possible mandatory overtime and holidays.

Responsibilities

Manage daily outside- and inside-plant network services and technicians performing residential, business, central-office, design, and splicing work.
Serve as the single point of contact between Frontier and contractors to resolve issues arising during daily operations.
Train, coach, and develop employees in new processes, quality standards, customer contact, safety, expense control, and technical skills.
Lead a team of technicians who meet attendance and performance standards.
Represent CS and Frontier with customers and governmental agencies.
Celebrate successes and use rewards and recognition appropriately.
Motivate the team to pursue continuous improvement and maximum performance.