Field Service Manager - Houston

Culligan Quench • Houston, TX

1d • $65,000 - $70,000 • Onsite

About The Position

We are seeking a key contributor to join our team as a full time Field Service Manager in our Phoenix area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).

Requirements

• 2 - 5 years of management experience
• Vocational technical school diploma/certification
• Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
• Prior management experience, route-based preferred
• Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
• OSHA 10-hour certified or be OSHA trained within 3-months of employment
• Superior verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• The use of personal digital assistants (i.e. tablets and smartphones)
• A valid a current driver’s license in good standing
• A clean work record and ability to pass a pre-employment drug screen

Nice To Haves

• Licensed plumbers or comprehensive plumbing skills are preferred
• Knowledge of ServiceMax and Salesforce a plus

Responsibilities

• Management of a team of Field Service Technicians
• Responsible for the successful training of new staff in the assigned region
• Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
• Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
• Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
• Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
• Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
• Regular and reliable attendance

Benefits

• salary
• commission
• benefits
• incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree