Field Service Engineer (Houston, Texas)

Philips•Houston, TX

About The Position

Philips is hiring a Field Service Engineer based in or within commuting distance of Houston, Texas. The role manages customer relationships through technical expertise in installing, troubleshooting, servicing, and maintaining equipment at customer sites. The engineer provides responsive customer service, understands customers’ businesses and competitive environments, and helps generate service revenue. They work as part of a regional team, improve team processes, identify training gaps, and develop capabilities across modalities and tools. The position includes completing preventive maintenance, Field Change Orders, installations, and related work, including diagnosing and resolving electronic, network, and mechanical problems. It also requires timely completion of administrative and service documentation in compliance with Philips, state, and federal requirements, as well as adherence to training, quality, and safety standards. Engineers use available tools, support, resources, and escalation processes to resolve customer and system issues. This is a field role, generally performed at customer or supplier locations, with some work in an office or home office and in hospital or healthcare environments. Travel throughout the assigned geography is required: driving averages one to four hours per day and may exceed 50% at times; occasional overnight stays and air or train travel may also be required. The engineer must be able to work flexible hours based on business needs, including overtime, weekends, and on-call rotations, and safely work around radiation sources or radioactive materials while wearing required personal protective equipment.

Requirements

At least 2 years of experience in an x-ray, image-guided therapy, or magnetic resonance imaging service environment, either field- or hospital-based.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge of and ability to use necessary tools and test equipment.
Associate degree in electronics or an equivalent combination of education and experience.
Ability to perform the minimum physical, cognitive, and environmental requirements of the field service position, with or without accommodation.
Ability to work in an office or home office, remote setting, and hospital or healthcare environment while adhering to applicable requirements.
Ability to work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
Ability to work safely with radiation sources or radioactive materials and wear required personal protective equipment.
US work authorization; candidates requiring work-visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Houston, Texas.

Nice To Haves

BSEE, BSEET, BSME, or BSMET degree.

Responsibilities

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties and documentation within established Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel across the specified geography to customer sites.