Field Service Lead — Phoenix, AZ

SOLVENTUM•Phoenix, AZ

2d•$52,320 - $71,940•Onsite

About The Position

The Field Service Lead provides leadership at a service location and trains employees and customers. The role also delivers, picks up, and services medical equipment, including loading and unloading equipment in company vehicles, and performs administrative duties such as maintaining inventory of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead serves as the service center designee and assumes the associated responsibilities. The position supports customer service and local business operations, ensures operational compliance and a safe work environment, prepares equipment and related materials for use and return, coordinates daily equipment needs, processes delivery and retrieval documentation, and maintains the appearance and routine maintenance records of facilities and vehicles. This is an onsite role in Phoenix, Arizona, with up to 10% domestic travel. Driving a company vehicle is required, subject to pre-employment and ongoing motor vehicle history review. Relocation is not authorized. Candidates must be legally authorized to work in the country of employment without employment visa sponsorship. The expected US compensation range is $52,320–$71,940, including base pay plus variable incentive pay, if eligible. The specific offer may vary based on relevant knowledge, training, skills, work location, and experience. The position may be eligible for benefits including medical, dental and vision coverage, health savings and flexible spending accounts, disability and life insurance, voluntary benefits, paid absences, and retirement benefits.

Requirements

High school diploma/GED or higher, completed and verified before start, from an accredited institution.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver’s license.
Legally authorized to work in the country of employment without sponsorship for employment visa status.
Ability to drive a company vehicle; candidates offered and hired for the position are subject to pre-employment and ongoing motor vehicle history review.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
Experience navigating customer escalations with a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports of all experience levels.
Desire to work as part of a team while also taking initiative to work independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes, and train customers on Solventum products and processes using basic troubleshooting protocols.
Ensure self and team adhere to company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance as appropriate and oversee facility administrative duties and operational requirements compliance.
Oversee local business operations, including metrics and required use of couriers.
Prepare medical equipment by cleaning and disinfecting it, prepare disposables and documentation for use and return, and research missing or misplaced equipment.
Prioritize equipment needs for daily customer support, including quantity, timing, and resource allocation.
Load and unload medical devices and supplies.
Process documentation for delivery and retrieval of products.
Maintain the appearance of facilities and vehicles and ensure routine maintenance is completed and recorded as required by policy and procedure.
Serve as the service center designee and assume responsibilities of the person in charge when service center management is absent.
Comply with corporate policies, procedures, and security standards while performing assigned duties.