Field Service Lead — Phoenix, AZ

Solventum•Phoenix, AZ

1d•Onsite

About The Position

The Field Service Lead provides leadership at a service location and trains employees and customers. The role also delivers, picks up, and services medical equipment, including loading and unloading equipment in company vehicles, and performs administrative work such as maintaining inventory of products, parts, disposables, and supplies. When service center management is absent, the Field Service Lead serves as the service center designee and assumes the associated responsibilities. The role trains service center employees on operational protocols and processes and trains customers on Solventum products and processes through basic troubleshooting. It supports operational compliance and workplace safety, provides input on employee performance, oversees facility operations, and supports local business operations, metrics, and courier use. The Field Service Lead prepares medical equipment, disposables, and documentation for use and return; researches missing or misplaced equipment; prioritizes equipment and resources to meet customer support needs; processes delivery and retrieval documentation; and maintains facilities and vehicles, including recording required routine maintenance. This is an onsite position in Phoenix, Arizona, with domestic travel that may reach 10%. Relocation is not authorized. The role requires driving a company vehicle and pre-employment and ongoing motor vehicle history review for candidates who are offered and hired. Work in healthcare or other third-party facilities may require facility-specific licenses, vaccinations, or other credentials. Candidates must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Requirements

High School Diploma/GED or higher from an accredited institution, completed and verified before starting.
Five years of customer-facing experience in a private, public, government, or military environment.
One year of combined experience in a team lead and/or supervisory role in a private, public, government, or military environment.
Current, valid driver's license.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
Must undergo pre-employment and ongoing motor vehicle history review if offered and hired for this position.

Nice To Haves

Ability to work a non-traditional schedule, potentially including extended hours, evenings, weekends, and on-call duties.
Ability to meet the position's physical requirements through fitness testing as required by the Job Safety Analysis.
Experience navigating customer escalations with a solution-based approach.
Experience prioritizing urgent customer activities and resolving issues onsite.
Ability to lead, mentor, and motivate direct reports at all experience levels.
Desire to work as part of a team and take initiative when working independently.
Excellent follow-up and follow-through.

Responsibilities

Train service center employees on operational protocols and processes and train customers on Solventum products and processes using basic troubleshooting protocols.
Ensure personal and team compliance with company and departmental policies and procedures to maintain a safe work environment.
Provide input on employee performance as appropriate and oversee facility administrative duties and operational requirements compliance.
Oversee local business operations, including metrics and required use of couriers.
Prepare medical equipment by cleaning and disinfecting it, and prepare disposables and documentation for use and return.
Research missing and misplaced equipment.
Prioritize equipment needs for daily customer support, including quantity, time frame, and resource allocation.
Load and unload medical devices and supplies and process documentation for delivery and retrieval of products.
Maintain the appearance of facilities and vehicles and ensure routine maintenance is completed and recorded as required.
Serve as the service center designee and assume the responsibilities of the person in charge when service center management is absent.