Field Service Tech II- Phoenix, AZ

MITER Brands•Remote EEs - AZ, AZ

2d•$24 - $35•Onsite

About The Position

This Field Service Technician II role involves traveling to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns. The technician will troubleshoot, repair, adjust, and service windows, doors, hardware, and related components. This position requires independent performance of service calls and repairs while ensuring quality and safety standards are met. The role also involves identifying root causes of product issues, recommending corrective actions, and documenting all service activities accurately. Responsibilities include maintaining service vehicle inventory, inspecting parts, and assisting with warehouse organization. Collaboration with other technicians on complex issues and adherence to safety protocols are essential. The role requires demonstrating MITER Brands Guiding Principles in all business interactions.

Requirements

Working knowledge of window and door products, components, and repair techniques.
Strong troubleshooting and mechanical skills.
Experience working with hand tools and power tools.
Ability to diagnose and resolve product issues independently.
Customer-facing experience with strong communication skills.
Basic computer proficiency, including Microsoft Outlook and Windows-based applications.
Ability to use mobile devices and service software to document service activities.
Valid driver's license with a clean driving record in accordance with company policy.
Comfortable with scaffolding and ladders.
Minimum of 3 years of window and door service experience.
Ability to safely lift, carry, push, and pull materials, parts, and equipment up to 75lbs as required.
Ability to stand, walk, bend, kneel, climb, and reach throughout the workday.
Ability to work indoors and outdoors in varying weather conditions.
Ability to work in residential, commercial, and active construction environments.

Responsibilities

Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns.
Troubleshoot, repair, adjust, and service windows, doors, hardware, and related components.
Independently perform service calls and repairs while ensuring quality and safety standards are met.
Identify root causes of product issues and recommend appropriate corrective actions.
Safely operate and maintain hand tools, power tools, and service equipment.
Document service calls, observations, repairs performed, and outcomes using mobile devices and company service software.
Submit accurate and timely service reports.
Ensure customer homes and job sites are left clean and returned to their original condition upon completion of service.
Pick up and deliver parts between warehouses, manufacturing facilities, and customer locations.
Maintain inventory levels in service vehicles and warehouse locations.
Inspect incoming parts for quality compliance and coordinate replacement of non-conforming materials.
Assist with warehouse organization and unloading deliveries as needed.
Maintain a clean, safe, and properly functioning service vehicle.
Collaborate with other Field Service Technicians on larger projects and complex service situations.
Adhere to all safety protocols and guidelines to maintain a safe and organized work environment.
Demonstrate MITER Brands Guiding Principles in all business interactions.
Other duties may be assigned.