Field Operations Specialist (Phoenix, AZ)

AirGarage • Phoenix, AZ

1d • $22 - $22 • Onsite

About The Position

AirGarage is on a mission to bring real estate online, starting with parking. They replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. They handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more. By building all of their technology in-house, they are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time. They are investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow them to optimize performance at each property while giving owners the clarity and control they’ve never had before. Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online. They are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking. They are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Requirements

• Previous experience in customer service, security, or parking operations is a plus, but not required.
• Ability to be on your feet for several hours at a time, outdoors, in a working parking lot or garage environment.
• Must own a modern smartphone with a reliable data plan to operate enforcement software (Space Force).
• Reliable transportation to and from assigned location(s) is required.
• Strong time-management skills and the ability to work independently, without direct on-site supervision.
• A positive, professional attitude when engaging with customers and property stakeholders.
• 18+ years of age and authorized to work in the USA.
• Successful completion of a standard background check.
• A valid driver's license.
• Successful completion of a motor vehicle record (MVR) check.

Responsibilities

• Regularly walk assigned lot(s) or garage(s) on foot to check on parked vehicles.
• Provide coverage across multiple locations within the assigned area.
• Use AirGarage's Space Force app on a smartphone to scan license plates and verify active payment.
• Issue citations to vehicles that haven't paid through the app, and leave a physical notice on the vehicle when needed.
• Immobilize (boot) repeat violators in some markets.
• Help customers understand how to pay, walking them through the app as needed.
• Occasional light trash and litter pickup around the lot.
• Some coordination with outside vendors on maintenance needs.
• Occasionally helping hang or move signage at ground level.
• At a small number of locations, helping direct traffic into the lot and assisting customers with questions or pricing.

Benefits

• Comprehensive health coverage: Access to medical, dental, and vision insurance plans for all full-time team members (30+ hours/week).
• Retirement benefits: Eligibility to enroll and save for long-term financial security through a company 401(k) plan.
• Mileage reimbursement: Reimbursed at the current IRS standard rate for authorized travel between working locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed