Field Service Technician - Phoenix, AZ

Rivian•Phoenix, AZ

20h

About The Position

This is an emerging-to-mid-level technician role for someone developing technical skills while delivering a strong customer experience. The technician works under the mentorship of senior technicians and leadership to support electric vehicle repairs, inspections, and field service operations. The role is based primarily at a local service center, but may also involve remote work, mobile service travel, or support for plant operations as business needs change. The technician performs or assists with vehicle diagnosis, repairs, installations, and inspections; learns Rivian’s product line, EV systems, tools, and accessories; follows technical procedures and safety requirements; road-tests vehicles after repairs; supports parts and work-order operations; and maintains detailed repair documentation. The role also involves professional customer and supplier interactions, identifying opportunities to improve processes, participating in service campaigns, and completing ongoing training. The position requires availability for a standard 40-hour workweek, with shifts that may include weekends, holidays, early mornings, evenings, or overnights based on business needs, as well as regional or production-facility travel when needed.

Requirements

Minimum age of 21.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
Organizational skills, time management, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 lbs.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
Foundational understanding of basic electricity theory, including high- versus low-voltage awareness.
Basic familiarity with circuit measurement tools such as a DVOM and introductory exposure to reading electrical schematics.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience in a fast-paced start-up environment.

Responsibilities

Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories while building peer relationships and working under senior technician mentorship.
Use technical resources and follow repair procedures efficiently without compromising quality or safety.
Conduct post-repair road tests to verify repair quality and vehicle safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs for internal and external use.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Engage in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.