Appliance Service Technician (Phoenix,AZ)
About The Position
Join Bodewell, the official service team of GE Appliances, as an Appliance Care Expert. This role combines hands-on repair work with customer education and service recommendations. You will diagnose and repair major household appliances in customers’ homes, recommend repairs or replacements based on cost-effectiveness and customer needs, and promote service plans and related products when appropriate. The position also includes operating and maintaining an assigned service van, documenting work, managing inventory, attending training, following safety protocols, and delivering a strong customer experience.
Requirements
- High school diploma or GED.
- At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
- Ability or experience diagnosing and repairing major appliances.
- Excellent customer service and communication skills, with a responsive and professional approach.
- Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
- Ability to work a flexible schedule, including some Saturdays as needed.
- Valid state driver's license and successful completion of a background check, physical, and drug screen.
- Must have or be willing to obtain CFC Certification within 6 months.
- Wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
- Be self-directed and a solid team player.
- Ability to deescalate situations and rebuild customer confidence in GE Appliances products.
- Ability to step into and out of a van and sit for extended periods.
- Ability to handle or work with parts and equipment that may be hot, cold, or wet.
- Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
- Ability to lift and carry at least 77 pounds and push or pull 70 pounds.
Nice To Haves
- At least 6 months of refrigeration repair experience.
- Experience using Salesforce or a similar customer relationship management system.
- CFC certification.
- Appliance repair certification or an associate degree.
- Ability to read and interpret wiring diagrams, schematics, and other service information.
Responsibilities
- Diagnose and complete in-home repairs on GE Appliances major appliances.
- Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
- Promote and sell service contracts, water filters, and related products or appliances when appropriate, focusing on value and customer experience.
- Operate an assigned Bodewell service van to customer locations.
- Accurately document repairs, routes, and work activities.
- Participate in training sessions, meetings, and events to maintain industry expertise.
- Manage inventory and maintenance of the service vehicle.
- Deliver high-quality service and maintain strong customer satisfaction.
- Follow safety protocols to protect yourself and others.
Benefits
- Annual wage increases and uncapped incentive opportunities.
- Service van provided.
- Laptop computer and smartphone provided.
- Uniforms, work boots, and specialized tools provided.
- Medical, dental, vision, and life insurance beginning on day one.
- 401(k).
- Tuition reimbursement.
- Paid vacation and paid holidays.
- Career growth opportunities and continuous technical training.
- Flexible work arrangement opportunities in coordination with the employee's leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
