Sr. Field Service Technician - Phoenix, AZ

Rivian•Phoenix, AZ

20h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role focuses on advanced diagnostics, mentoring junior technicians, continuous improvement, and solving complex technical challenges. It is based primarily at a service center, but may involve remote work, travel to remote locations, or support at production plants as business needs require. The technician performs advanced vehicle diagnostics, repairs, installations, and inspections; supports field teams with remote troubleshooting; and uses specialized diagnostic tools to address complex electrical, high-voltage, and network faults. The position also involves quality verification, parts operations, thorough technical documentation, root-cause analysis, and professional engagement with customers, suppliers, and internal teams. Applicants should have extensive automotive repair and high-voltage diagnostic experience, advanced expertise across vehicle systems, and the ability to coach others and drive consistent repair processes. The role requires a standard 40-hour workweek and may include weekends, holidays, and early morning, evening, or overnight shifts. Regional travel and physical work—including lifting up to 50 pounds—may be required.

Requirements

Minimum age of 21.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical capability to sit, stand, bend, kneel, and lift up to 50 pounds.
5 to 8+ years of automotive repair experience preferred, including extensive bumper-to-bumper diagnostics.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and precise wiring harness repairs.
Expertise in chassis service, including alignments and braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and in replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
State mechanic certifications where required by jurisdiction, such as Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated experience with continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; encourage cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
Opportunity to participate in the Employee Stock Purchase Program, subject to eligibility requirements.
Potential eligibility for an annual performance bonus.