Field Service Engineer (Proton Therapy) - Lancaster, PA
About The Position
The Field Service Engineer provides highly visible, customer-focused support as part of a customer-site-dedicated team. The role is responsible for the on-site operation, maintenance, and performance of the Proton Therapy System. The system includes high-vacuum, cryogenics and superconducting magnet, high-voltage AC and DC, RF power delivery, X-ray and computed tomography, industrial robot and motion-control, industrial PLC-control, and radiation-dosimetry subsystems. This is an on-site position in Lancaster, Pennsylvania. The schedule is one of the first, second, or third shifts, eight hours per day, five days per week, with rotating weekends. Up to 30% travel may be expected. The engineer must meet client-site vendor credentialing requirements and retain full access to client sites to perform the role’s essential functions.
Requirements
- Associate’s degree in an Engineering Technologies field of study, or two years of applicable prior experience in the military or high-tech industry.
- Fluency in written and spoken English.
- Customer-focused attitude.
- Ability to troubleshoot using technical drawings and root-cause methodologies.
- Intermediate knowledge of mechanical tools, including torque wrenches; precision gauges and levels; vernier scales, calipers, and micrometers; drills, saws, taps, and dies; and lubrication and adhesives.
- Intermediate knowledge of electrical tools, including digital multimeters, oscilloscopes, circuit/component tooling, and soldering.
- Ability to occasionally work at heights above 20 feet or in cramped spaces.
- Ability to work one of the specified shifts and rotating weekends; up to 30% travel may be expected.
- Ability to meet and maintain client-specific vendor credentialing requirements, which may include identity verification, background checks, drug screening, immunizations, annual TB testing, and healthcare training.
- Ability to work with controlled technology in accordance with U.S. export control law.
Nice To Haves
- Fundamental knowledge of computer and network systems.
- Previous experience in a high-tech industry or military technical support roles.
Responsibilities
- Maintain professional knowledge and safety consciousness in accordance with VMS guidelines and perform work under safe conditions.
- Provide visible customer support, including assisting customers with system operation.
- Serve as the company liaison with the customer on technical and administrative matters.
- Perform operational quality checks and planned maintenance on time.
- Prepare accurate, detailed, and concise field service reports.
- Complete assignments, Service Technical Bulletins, and upgrades in a timely manner.
- Complete mandatory training and certifications on time to maintain FDA compliance.
- Become proficient in internal business and Proton System applications, including Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Varian Treatment Control applications.
- Be responsible for or support site roles such as Site Safety Coordinator, Spare Parts Inventory Controller, or Radiation Safety Coordinator.
- Meet applicable vendor credentialing requirements for client-site access, unless prohibited by law.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking or public transportation
- Paid time off
- Paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
