Field Service Engineer (Proton Therapy) - Lancaster, PA

Siemens Healthineers•Philadelphia, PA

8d•Onsite

About The Position

The Field Service Engineer provides highly visible, customer-focused support as part of a team dedicated to a customer site. The role is responsible for the on-site operation, maintenance, and performance of a Varian Proton Therapy System. The system includes high-vacuum cryogenics and superconducting magnets; high-voltage applications; AC and DC RF power delivery; X-ray with computed tomography; industrial robots and motion control; industrial PLC controls; and radiation dosimetry. This is an on-site position in Lancaster, Pennsylvania. The employee must be available to work one of the listed shifts—first, second, or third shift—for eight hours per day, five days per week, with rotating weekends. Up to 30% travel may be expected. The position requires meeting client vendor-credentialing requirements to gain and maintain access to customer sites, unless prohibited by law. These requirements may include identification verification, background checks, drug screens, immunizations, annual TB testing, and healthcare training. The stated base pay range is $71,950–$98,934. Starting pay may depend on geography or market, skills, education, experience, and other qualifications. The company lists medical, dental, and vision insurance; a 401(k) retirement plan; life insurance; long- and short-term disability insurance; paid parking or public transportation; paid time off; and paid sick and safe time, subject to eligibility requirements. Candidates must be able to work with controlled technology in accordance with U.S. export control law.

Requirements

Associate’s degree in an Engineering Technologies field of study, or two years of applicable prior experience in the military or a high-tech industry.
Ability to occasionally work at heights above 20 feet or in cramped spaces.
Fluency in written and spoken English.
Customer-focused attitude.
Ability to troubleshoot using technical drawings and root-cause methodologies.
Intermediate knowledge of mechanical tooling: torque wrenches; precision gauges and levels; vernier scales, calipers, and micrometers; drills, saws, taps, and dies; lubrication; and adhesives.
Intermediate knowledge of electrical tooling: digital multimeters, oscilloscopes, circuit/component tooling, and soldering.
Ability to meet applicable client vendor-credentialing requirements, which may include identification verification, background checks, drug screens, immunizations, annual TB testing, and healthcare training.
Ability to work with controlled technology in accordance with U.S. export control law.

Nice To Haves

Fundamental knowledge of computer and network systems.
Previous experience in a high-tech industry or military technical support role.

Responsibilities

Maintain professional knowledge and safety awareness in accordance with VMS guidelines, and perform work under the safest conditions.
Provide visible customer support, including assisting the customer with operation of the system.
Serve as the company liaison with the customer on technical and administrative matters.
Perform operational quality checks, including planned maintenance, in a timely manner.
Provide accurate, detailed, and concise field service reports.
Complete assignments, Service Technical Bulletins, and upgrades in a timely manner.
Complete mandatory training and certifications on time to maintain FDA compliance.
Become proficient in internal business and Proton System software applications, including Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Varian Treatment Control applications.
Take responsibility for or support other site roles, such as Site Safety Coordinator, Spare Parts Inventory Controller, or Radiation Safety Coordinator.
Meet and continue to meet vendor-credentialing requirements necessary to access client sites, unless prohibited by law.