Field Service Engineer -Southeast
About The Position
Boston Dynamics is seeking a Field Service Engineer to strengthen its service and support efforts for North American customers. The role supports advanced Warehouse Robotics at customer worksites, delivering customer-driven solutions and helping build a strong foundation for an expanding field service organization. The position requires strong technical capabilities, customer empathy, independence, decisiveness, attention to detail, and willingness to travel extensively. The engineer performs field service for regional customers, collaborates with Sales, Engineering, and Service Operations to resolve issues, and works toward strong customer satisfaction, timely issue resolution, and first-time fixes. The job posting describes the position as Southeast, while its Day-to-Day Activities section refers to western regional customers.
Requirements
- Prior experience delivering high-quality, highly reliable, and highly responsive field service.
- Experience supporting highly specialized and complex platform technology.
- Customer management and communication skills, with demonstrated experience in a customer support environment.
- A track record of successful support outcomes measured by metrics such as issue resolution time, response time, and customer satisfaction.
- Prior experience performing repairs or maintenance on mechanical equipment.
- Experience using power tools and specialized equipment.
- Ability to travel up to 80% of the time.
- Must be eligible to work in the United States; visa sponsorship is not available.
Nice To Haves
- Field technicians with experience in other industries are encouraged to apply.
Responsibilities
- Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for regional customers.
- Collaborate across Sales, Engineering, and Service Operations to develop technical solutions and resolve customer issues quickly and efficiently.
- Achieve strong customer support outcomes, including customer satisfaction, issue resolution time, and first-time-fix metrics.
- Document and complete service administration activities promptly in the CRM.
Benefits
- Medical, dental, and vision benefits.
- 401(k).
- Paid time off.
- Annual bonus structure.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
