Field Service Engineer (North FL, Southwest GA, Southeast AL)

GE HEALTHCARE•Remote, AL

1d•Onsite

About The Position

The Field Service Engineer provides region-based support for a single GE HealthCare Surgery modality, supporting GE HealthCare Field Engineers and delivering customer service at the intersection of serviceability, profitability, and customer experience. The role seeks a technically sound teammate with strong customer skills and administrative practices. Work is performed onsite at customer locations, with occasional work from a home office, and requires travel throughout North Florida, Southwest Georgia, and Southeast Alabama. The successful candidate learns to perform preventive maintenance, FMIs, and/or ISIs; assists experienced field engineers with installations, troubleshooting, and repairs; and develops the ability to answer service calls independently within one year. The engineer communicates with customers and colleagues, follows up to ensure resolution and satisfaction, recommends value-added services, and builds lasting customer relationships. The role also includes service documentation, parts ordering, cycle-time management, escalation and corrective-action coordination, account-community participation, support for commercial and sales opportunities, and tracking competitor and market information. The role requires compliance with GE HealthCare and customer access requirements, which may include immunization documentation and additional drug tests or background checks. GE HealthCare does not sponsor employment visas for this opening. Relocation assistance is provided.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least four years of experience servicing electronic equipment.
Experience with web applications and Microsoft suite products.
Must have and maintain a valid driver's license.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Must comply with GEHC's standard background check, including a post-offer drug test.
Must comply with customer access policies during employment, which may include providing proof of required immunizations and completing additional drug tests or background checks, including a federal government background check if assigned to support a federal government contract.
Must be able to lift, carry, push, and pull up to 35 pounds unassisted.
Must frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.
Must be able to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Must have vision abilities that may include color, close, distance, and peripheral vision, as well as depth perception.

Nice To Haves

Technical capabilities in OEC Surgery C-Arms.

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs, and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers to ensure issue resolution, proper follow-up, and customer satisfaction.
Partner with customers and recommend value-added services that can help them operate more efficiently.
Maintain customer service logs and internal service records in a timely manner; order repair parts and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in opportunities such as contract renewals, and help promote and implement revenue programs.
Focus on customer needs and satisfaction and build relationships that position the engineer as a partner in the customer's business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.