Field Service Engineer (North FL, Southwest GA, Southeast AL)

GE HealthCare•Huntsville, AL

2d•Onsite

About The Position

The Field Service Engineer provides GE HealthCare Surgery region-based support for a single modality, helping GE HealthCare Field Engineers deliver world-class customer service. This technical role combines serviceability, profitability, and customer experience, and calls for strong customer-service and teamwork skills, technical ability, and sound administrative practices. The role requires onsite work at customer locations, with occasional work from a home office. The assigned service territory includes North Florida, Southwest Georgia, and Southeast Alabama, and the engineer must be able to travel throughout it. The employee is expected to answer service calls independently without assistance within one year of employment and to be available after hours or on a rotating on-call schedule, including weekends, when needed for critical issues and coverage.

Requirements

Associate's or bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field; or equivalent military education; or participation in the formal GEHC Biomed/FE Services Internship or Military Externship program; or a high school diploma/GED and at least 4 years of experience servicing electronic equipment.
Experience with web applications and Microsoft suite of products.
Must have and maintain a valid driver's license.
Must be willing to travel throughout the assigned service territory.
Must be willing to be available after hours or work a rotating on-call schedule, including weekends, as necessary.
Must comply with GEHC's standard background check, including a post-offer drug test, and customer access policies, which may include proof of required immunizations and additional drug tests or background checks.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.
Must be able to lift, carry, push, and pull up to 35 lbs. unassisted; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods; reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
Must have vision abilities that may include color, close, distance, and peripheral vision, as well as depth perception.

Nice To Haves

Technical capabilities in OEC Surgery C-Arms.

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs, and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs for designated equipment.
Communicate and partner effectively with teammates and colleagues.
Learn to communicate effectively with customers to ensure resolution, proper follow-up, and customer satisfaction.
Partner with customers and recommend value-added services to help them run their businesses more efficiently.
Maintain customer service logs and internal service records in a timely manner, order repair parts, and manage cycle times.
Use the GEHC escalation process as needed and work with regional and national support to define and implement corrective action plans that resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist in promoting and implementing revenue programs.
Focus on customer needs and satisfaction, build and enhance customer relationships, and become a perceived partner in the customer's business.
Stay current on competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Be available after hours or work a rotating on-call schedule, including weekends, as necessary for critical issues and coverage.