Field Service Engineer 2

Lam Research • Taichung, Tainan City,TW

1d

About The Position

The Field Service Engineer works within Lam’s Customer Support Business Group, which supports customers throughout the lifecycle of Lam equipment and delivers service and lifecycle solutions for critical equipment and processes. The role provides on-site repair, maintenance, installation, relocation, and start-up services for complex semiconductor equipment at customer sites. It involves troubleshooting and diagnostics to identify and correct equipment issues, coordinating activities with customers, and representing Lam as a subject matter expert focused on customer satisfaction. The engineer keeps current on semiconductor capital equipment and Lam products through learning, training, and certification. This is a graduate-eligible role.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field with at least 2 years of experience; an advanced degree without experience; or equivalent work experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand to perform job tasks for extended periods.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work a variety of shifts, including compressed and alternative workweeks, and overtime and on-call work if needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
• Experience installing, maintaining, repairing, and troubleshooting semiconductor capital equipment.
• Written and verbal communication skills in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide on-site repair and maintenance services and complete installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, and diagnostics; isolate issues to the component level; and take corrective action or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Stay current on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert representing Lam to customers and deliver exceptional customer satisfaction.
• Discuss opportunities and challenges transparently with customers to increase trust.
• Update customers on the status of Lam tools as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level