Field Service Engineer- Iowa Territory
About The Position
HydraForce, a Bosch Rexroth company, is seeking a Field Service Engineer to support customers throughout the Iowa service territory. This customer-facing engineering role provides hands-on technical support for hydraulic systems and components, manages customer quality and warranty claims, and works with customers and internal teams to resolve field issues promptly. The role involves troubleshooting hydraulic systems and components at customer locations, coordinating repairs and product returns, supporting root cause analysis, and ensuring customer claims and RMAs are handled accurately and within established response targets. Frequent travel throughout the territory is required, primarily by car; overnight travel may be needed based on customer location and business needs. A significant portion of the work takes place at customer manufacturing facilities.
Requirements
- Bachelor’s degree in Engineering or at least four years of relevant technical experience in a manufacturing, hydraulic, or similarly technical environment.
- Ability to read and interpret hydraulic schematics.
- Demonstrated mechanical and technical troubleshooting capabilities.
- Strong problem-solving skills, including the ability to investigate technical issues and identify root causes.
- Excellent written and verbal communication skills, with the ability to communicate technical information clearly to customers and internal stakeholders at multiple levels.
- Strong collaboration and cross-functional communication skills.
- Customer-focused approach and ability to professionally manage technical and quality concerns in a field environment.
- Working knowledge of standard computer applications and ability to learn customer-specific systems and portals.
- Ability to work independently while traveling throughout an assigned service territory.
- Frequent travel throughout the assigned Iowa service territory, primarily by car; some trips may involve longer drives or overnight stays.
- Ability to lift and move up to 50 pounds without assistance.
- Ability to work in and around manufacturing equipment and customer production environments.
- Ability to wear required personal protective equipment, including safety glasses, gloves, and safety shoes.
Nice To Haves
- NFPA certification.
- Six Sigma Green Belt certification; training may be provided if certification has not yet been obtained.
- Previous experience with hydraulic systems, mobile hydraulics, fluid power, or hydraulic components.
- Experience with 8D problem-solving, root cause analysis, corrective actions, warranty claims, or customer quality processes.
Responsibilities
- Provide on-site technical support throughout the assigned territory, including troubleshooting, repairs, inspections, sorting, and other field service needs.
- Diagnose hydraulic system and component issues, including leaks, pressure loss, valve malfunctions, and other potential failure modes.
- When feasible and approved by the customer, repair or replace components to restore proper system operation.
- Support customers with product quality, warranty, and technical concerns.
- Coordinate communication between customers and HydraForce internal teams throughout issue resolution.
- Initiate and manage Return Material Authorizations (RMAs), documenting failure modes and relevant technical information.
- Lead or support structured problem-solving and root cause analysis using 8D methodology and other applicable customer or OEM tools.
- Understand and communicate customer-specific quality requirements in accordance with supplier quality manuals and standards.
- Support product returns and RGA reporting for customer line rejects, ensuring root cause analysis and corrective actions are completed to prevent recurrence.
- Use customer portals and systems to document and manage quality concerns.
- Collaborate with Engineering, Quality, Sales, Manufacturing, and other internal teams to resolve customer issues accurately and promptly.
- Identify claim and warranty trends and support efforts to reduce repeat failures and claim costs.
- Participate in developing and implementing design or product improvements related to warranty and field performance concerns.
- Partner with customers and HydraForce Sales to coordinate and support warranty agreements and related activities.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
