Field Service Engineer

Kendall Howard•Chisago City, MN

1d•Onsite

About The Position

Unlike traditional field service positions that focus primarily on equipment repair, our Field Service Engineers operate as part of a fully integrated technical support system. Field Service Engineers work directly inside some of the most advanced operational environments in the world, supporting equipment systems used in large-scale data centers and technical infrastructure facilities. Every Field Service Engineer is backed by a dedicated 24/7 support desk and a team of professional engineers who assist with troubleshooting, diagnostics, and engineering improvements. This means field personnel are never working alone when complex problems arise. Field Service Engineers also contribute directly to improving the equipment they support. Feedback from the field flows directly to the engineering teams, allowing real-world operational experience to influence future equipment design and reliability improvements. As a result, our Field Service Engineers are not simply service technicians—they are technical partners in an engineering-driven support organization that designs, builds, and continuously improves the systems used in the field.

Requirements

Associate’s degree in engineering technology, mechanical systems, or related field (or equivalent experience).
5+ years experience in equipment maintenance, field service, or technical support roles.
Strong mechanical troubleshooting and diagnostic skills.
Ability to travel between multiple facilities within an assigned regional service area.

Responsibilities

Provide onsite service, maintenance, compliance auditing, and operational support for specific equipment systems deployed within customer facilities.
Travel between multiple buildings or facilities within an assigned regional service area.
Perform troubleshooting, preventative maintenance, equipment repairs, and commissioning of newly installed systems.
Perform ESD compliance audits, support equipment upgrades, and assist with operational training for customer personnel.
Serve as the first point of contact and visible representative of Kendall Howard in customer facilities.
Perform onsite troubleshooting and repair of specific equipment systems.
Diagnose mechanical and electrical issues affecting operational equipment.
Replace damaged components and restore equipment to proper operating condition.
Verify system functionality following repair activities.
Perform scheduled preventative maintenance activities on deployed equipment.
Inspect mechanical components, electrical systems, and operational controls.
Replace worn components and ensure equipment remains within operational specifications.
Document maintenance activities within the service ticket system.
Commission newly installed equipment systems within customer facilities.
Verify equipment configuration, labeling, and operational readiness.
Ensure systems meet operational and safety requirements before entering service.
Perform electrostatic discharge (ESD) compliance audits within operational environments.
Inspect grounding systems, workstations, and ESD control equipment.
Test grounding cords, wrist straps, and other ESD protection systems.
Identify non-compliant conditions and document findings.
Apply compliance labeling and assist with remediation activities when required.
Install upgrades, attachments, or improved components on existing equipment systems.
Verify compatibility and operational performance following upgrades.
Provide training to customer personnel on proper equipment operation and safety procedures.
Demonstrate correct usage of equipment systems and accessories.
Provide guidance on basic troubleshooting and operational checks.
Document service activities, repairs, audits, and maintenance actions within the service ticket system.
Maintain accurate equipment lifecycle records.
Report recurring issues and equipment performance concerns to engineering teams.
Work closely with the support desk to coordinate service activities.
Collaborate with engineering teams to diagnose complex equipment issues.
Provide feedback regarding equipment performance and reliability.
Participate in incident reviews and root cause investigations when required.