Field Service Engineer

WGNSTAR•Boise, ID

1d•Onsite

About The Position

WGNSTAR is a dynamic and growing company with a global footprint, primarily focused on the semiconductor industry. We provide a platform for you to expand your career with knowledge gained on the job, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today! This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role. WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development. Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

Requirements

Experience with semiconductor process equipment and subsystems, including vacuum, gas delivery, chemistry, electronics, robotics, and mechanical assemblies.
Hands-on experience supporting OEM semiconductor equipment platforms is required.
Ability to read and interpret electrical schematics, P&IDs, and installation drawings.
Working knowledge of electrical fundamentals and component identification.
Understanding of process fundamentals involving gas flow, pressure, temperature, pneumatics, robotics, and PLC-controlled systems.
Experience with system integration, testing, troubleshooting, and debugging.
Proficiency with Microsoft Office and collaboration tools.
Strong communication skills and professional customer interaction.
Ability to work under pressure in a fast-paced manufacturing environment.
Experience with Personal Protective Equipment

Nice To Haves

Semiconductor industry is preferred
Associate’s degree in a science or technology-related field preferred; military technical training will be considered
A minimum of 5 years of overall experience supporting semiconductor manufacturing equipment

Responsibilities

Perform installation, upgrade, testing, warranty, and repair activities for semiconductor manufacturing equipment in compliance with Veeco and customer safety and security protocols.
Diagnose, isolate, and resolve equipment and system malfunctions; implement corrective actions to restore tool performance.
Support the introduction and implementation of new processes, methods, and equipment designs.
Drive on-site field activities and technical communications, serving as the primary support resource for assigned customer sites.
Build and maintain strong customer relationships to ensure high satisfaction and long-term retention.
Maintain regular communication with teammates and Field Service Management using Microsoft tools.
Adhere to all safety, confidentiality, travel, and expense policies.
Participate in technical training and accept mentorship from senior Field Service Engineers and management.
Travel is required; typically ~50% and rarely exceeding 75%, with increased travel (including possible international travel) during the first 6 months for hands‑on training