Field Service Engineer

Busch

1d • Onsite

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. We have in immediate opportunity available for a Field Service Engineer based in San Jose, CA. The Field Service Engineer is responsible for performing onsite and in-house installations, as well as servicing and repairing complex equipment and systems. Experience with high vacuum technology and field service experience is essential.

Requirements

• Experience with high vacuum technology and field service experience is essential.
• Independently motivated, responsive, strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required.
• Ability to perform under tight deadlines in a dynamic group environment without direct supervision is necessary.
• Knowledge of the field service type requirements that this position will support.
• Associate’s degree, preferably in an Electronics discipline or at least five years of related experience.
• Intermediate level of mechanical and electrical troubleshooting skills.
• The ability to communicate in English verbally and in writing is essential.
• Ability to effectively and professionally communicate reports, email correspondence, and schedules.
• Ability to articulate critical needs, issues, situations, and plans to keep customer satisfaction high.
• Ability to schedule product installations and maintenance.
• The ability to understand the customers’ requirements and plan the support strategy is essential.
• Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.
• A valid driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.
• Eligibility for International travel is required as factory training (France, Germany) will be provided as necessary.
• Demonstrated abilities in the use of Microsoft products as well as other common office type equipment.
• Ability to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment.
• Ability to lift tools and equipment weighing up to sixty pounds.
• Ability to perform regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels.
• Ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility.
• Ability to demonstrate customer-centric belief – being value-adding, reliable, performance-driven, innovative, service-minded and agile – in all business activities.
• Adherence to company values of open-mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration.

Responsibilities

• Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot, and repair equipment.
• Reviews customer requirements and discusses solutions with the account team.
• Provides technical and service support to customers.
• Works with account team to ensure maintenance contracts are fulfilled.
• Responsible for onsite inventory levels and accurate equipment documentation.
• Maintains accurate service records and provides regular status updates.
• Retrieve data from Pfeiffer equipment failures, use supplied software tool to analyze data for root cause analysis.
• Work directly with PVSAS Tech Support group to develop corrective actions or CIP’s.
• Develop training documents on new procedures and tasks.
• Provide proven and dedicated customer support and demonstrate willingness to do whatever it takes to support our customers.
• Travel to customer sites and support Pfeiffer Equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees