Field Service Engineer

Janitza•Ashburn, VA

11d•$75,000 - $115,000•Remote

About The Position

Janitza LP is seeking a Field Service Engineer to manage the configuration, installation, and commissioning of its hardware and software product portfolio at customer sites. The role combines hands-on implementation and technical expertise to support reliable, high-quality project execution. The Field Service Engineer verifies system performance against specifications, serves as the primary technical resource in the field, and works with customers and internal teams throughout deployment. The position is based in Ashburn, Virginia, is remote, and requires travel of up to 75%. It is full-time and non-exempt. Compensation is $75,000–$115,000 in base salary, plus overtime eligibility and a 10% annual bonus prorated based on start date. Janitza LP is the North American arm of Janitza electronics GmbH, a family-owned German manufacturer of electrical power monitoring hardware and software. Its products help data center and industrial manufacturing customers measure and analyze power quality so they can reduce energy costs, improve uptime, and decrease their carbon footprint.

Requirements

Bachelor's degree in electrical engineering, Computer Science, or a related technical field, or equivalent experience.
Three or more years of experience in field support, installation, or commissioning of hardware/software systems if qualifying through equivalent experience.
Strong technical aptitude and ability to configure, test, and validate integrated solutions.
Proficiency with industrial communication protocols such as Modbus, TCP/IP, OPC UA, and MQTT.
Ability to learn new technologies quickly and apply knowledge effectively.
Strong problem-solving skills and ability to work independently in customer-facing environments.
Excellent written and verbal communication skills, including ability to present technical information clearly.
Willingness to travel frequently, up to 75%, to customer sites.

Responsibilities

Execute on-site installation, configuration, and commissioning of hardware and software solutions.
Conduct functional and acceptance testing to validate system performance against requirements.
Diagnose and resolve technical issues encountered during commissioning, escalating when necessary.
Ensure work complies with company standards, safety policies, and industry best practices.
Serve as the primary on-site technical contact for customers throughout deployment.
Provide technical guidance and training to customer personnel on system operation and maintenance.
Communicate project status, technical issues, and resolutions to customers and internal teams.
Prepare detailed commissioning reports, including system configurations, test results, and site observations.
Maintain accurate and up-to-date records of field activities.
Provide structured feedback to engineering and product teams to support product improvements.
Partner with project management, engineering, and quality teams to deliver projects successfully.
Contribute to refining commissioning procedures, tools, and documentation.
Support knowledge sharing across technical support and engineering teams.