Field Service Engineer

Avante Health Solutions•Washington, DC

11d•Remote

About The Position

Avante Health Solutions is seeking a Diagnostic Imaging Field Service Engineer located in or willing to relocate to the Washington, DC area. This remote, work-from-home dispatched position provides frontline technical support for diagnostic imaging equipment, resolving customer concerns through troubleshooting, repairs, calibrations, and performance verifications. The engineer primarily serves customers in an assigned territory, traveling to customer sites as needed and communicating regularly with internal and external customers. The role includes service for contract, warranty, and billable calls, preventive maintenance, after-hours on-call support, equipment training, and collaboration with service and sales teams. Customer-site travel is expected to account for 50–75% of the work. The role requires an associate degree in biomedical, electrical/electronics, or computer engineering technology; military training; or an equivalent combination of education and experience. Six years of Philips/Siemens CV/CT diagnostic imaging equipment troubleshooting and repair experience is preferred. The position requires a valid driver’s license and an acceptable motor vehicle record, and employees may need to complete customer-contract credentialing processes. The work is generally performed remotely at customer sites, such as hospitals and physician practices, and may also involve production or warehouse environments. The engineer may encounter medical equipment and parts, heavy machinery, high-voltage electricity, ionizing radiation, high magnetic fields, RF emissions, inert gases, cryogenic liquids, biohazards, and communicable diseases. Physical tasks include maneuvering around equipment, reaching, climbing stairs, and lifting or carrying up to 50 pounds. Avante describes its culture as respectful and purposeful, focused on service, excellence, and creating a sustainable future, and states that it is an Equal Opportunity Employer.

Requirements

Associate degree in biomedical, electrical/electronics, or computer engineering technology; military training; or an equivalent combination of education and experience.
Valid driver’s license and a motor vehicle record meeting company requirements and guidelines.
Willingness and ability to travel by all modes of transportation; customer-site travel is 50–75% of the work.
Ability to complete customer-contract credentialing processes if required.
Strong analytical, problem-solving, communication, relationship-building, data accuracy, time-management, organizational, and attention-to-detail skills.
Ability to work as a team member and demonstrate a sound work ethic, flexibility, respectfulness, honesty, trustworthiness, punctuality, dependability, and cultural awareness and sensitivity.
Knowledge and understanding of ultrasound equipment and ability to use tools and test equipment to troubleshoot, diagnose, and repair ultrasound systems and parts.
Ability to follow written technical directions, read technical drawings, and relate technical documentation and instructions to system function and performance.
Ability to use email, search engines, the Internet, enterprise systems, Microsoft Outlook, Word, Excel, and Teams, and ERP software; ability to learn other productivity software.
Ability to read safety rules, operating and maintenance instructions, service manuals, procedure manuals, policies, reporting, and compliance requirements; and to write effective correspondence and communicate with customers and employees through email, text, Teams, virtual conferencing, and phone.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, perform calculations and apply algebraic concepts, manage multiple projects, adapt to change, and take initiative.
Ability to bend, crouch, kneel, climb, balance, reach with hands and arms for at least half of the normal work shift, climb stairs, and lift or carry up to 50 pounds.
Ability to talk or hear continuously, see clearly for work-related tasks at 20 inches or less, and use finger dexterity frequently for over three-quarters of the normal work shift.
Cover letter and resume are required to apply.

Nice To Haves

At least six years of Philips/Siemens CV/CT diagnostic imaging equipment troubleshooting and repair experience.
Advanced troubleshooting knowledge of any combination of multi-OEM, multi-modality field service experience.

Responsibilities

Serve as the primary onsite support engineer for customers in the assigned territory for contract, warranty, and billable service calls, and provide backup onsite support in other territories as needed.
Coordinate with the Service Support team on new and open service calls, provide detailed follow-up information, and bring issues to closure.
Provide professional, positive customer communications and a high level of customer service while representing Avante.
Apply critical thinking and established procedures to identify appropriate actions and repair equipment rapidly and accurately.
Consult with the Director of Service, Service Manager, and technical staff by phone, Teams, and email to troubleshoot systems, diagnose problems, determine resolutions, and communicate system status and escalation timing.
Travel to customer sites to diagnose and repair system failures, perform preventive maintenance, and complete other duties required by contracts or leadership.
Reload software and replace hardware to resolve system and component issues and restore equipment performance to OEM specifications.
Identify system sales leads and communicate them to the sales team.
Train others and share equipment knowledge throughout the organization.
Participate in the after-hours technical support on-call rotation.
Comply with ISO 13485:2016, the Company Quality Management System, policies, guidelines, and regulatory requirements.
Learn and service new technologies through training in supported modalities and system models.
Identify process improvements and propose applications and solutions that improve efficiency.
Work professionally and respectfully with all levels of the organization, follow employment policies and safe practices, and perform other assigned duties.