Field Service Engineer

Harbinger Motors • Garden Grove, CA

9d

About The Position

As a Field Service Engineer, you will be an essential member of the Customer Deployments team and become a go-to subject matter expert supporting Harbinger’s deployed fleet. You will partner closely with Engineering and external service partners to support fleets and maximize uptime. The role involves working onsite at customer and dealer locations to solve vehicle issues, as well as at headquarters supporting prototypes. You will also consult customers on charge-infrastructure installations at their facilities. Travel may reach 60% at times.

Requirements

• At least 5 years of work experience in a vehicle workshop and/or dealer shop.
• EV and high-voltage experience.
• Bachelor’s degree in engineering or equivalent experience.
• Valid driver’s license.
• Familiarity with vehicle Controller Area Network (CAN) communication.
• Expertise with Vector CANoe/CANalyzer.
• Strong understanding of vehicle systems and their interactions.
• Ability to interface effectively with people across different technical disciplines.
• Ability to self-start, manage tasks, and execute them to completion with varying levels of advance information.
• Ability to travel as required.
• Strong creative problem-solving ability.
• Excellent communication skills and collaborative teamwork tendencies.
• Creative curiosity, collaborative work ethic, and hardworking enthusiasm.

Nice To Haves

• Experience with building electrical systems.
• Knowledge of building electrical codes.
• Factory training programs through OEMs.

Responsibilities

• Provide technical support to customer fleets remotely.
• Provide field support for customer fleets, special events, and testing.
• Consult customers on installation of charging equipment at their facilities.
• Support engineering prototype builds.
• Influence vehicle design for serviceability.
• Manage and organize tools, shop supplies, and inventory.
• Collect data and perform root-cause analysis.
• Calibrate equipment and maintain calibration records.
• Conduct hands-on testing.
• Develop and trial service procedures.
• Train trainers for the service network and other internal technicians.

Benefits

• Comprehensive health, dental, and vision coverage, with 100% of employee coverage paid.
• Early-stage stock options.
• Retirement savings plans, including 401(k), HSA, and FSA.
• Generous paid time off and parental leave.
• Annual vacation bonus.
• Wellness and fertility benefits.
• Cell phone stipend.
• Complimentary meals and stocked kitchens.

What This Job Offers

• Job Type: Full-time