Field Service Engineer

Air Liquide•Santa Ana, CA

9d•$95,000 - $108,000•Onsite

About The Position

The Field Service Engineer performs troubleshooting, installation, maintenance, commissioning, and service repairs on designated equipment. The role maintains direct daily communication with customers to resolve issues and support customer satisfaction. It also includes coaching service team members, providing application training, maintaining service records, ordering repair parts, and assisting the Assembly department at the company’s manufacturing location as needed. The position supports equipment serviceability and reliability, quality trend analysis, productivity programs, new program implementation, and new product introductions. The engineer must follow Air Liquide quality, environmental, health, and safety requirements; complete site reports promptly; report quality or safety concerns; participate in continuous improvement; and properly maintain and calibrate tools and test equipment. Ongoing development of technical expertise, including staying current with research and development and equipment enhancements, is expected. The role works around machines, electrical machinery, chemicals, unprotected heights, and motor vehicles. Domestic and international travel of 25%–75% may be required. The position is based at the Santa Ana, California manufacturing location, and the salary range is $95,000–$108,000 annually.

Requirements

Bachelor’s degree in Mechanical Engineering or Engineering Technology; or an associate degree and 2 years of experience servicing mechanical equipment; or military training on mechanical equipment; or a high school diploma/GED and 6 or more years of experience servicing mechanical equipment.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Vision abilities may include color, close, distance, peripheral, and depth perception.
Ability to work and travel flexibly; domestic and international travel of 25%–75% may be required.

Nice To Haves

Previous experience developing and maintaining good customer relations in a field environment.
Analytical and communication skills, including the ability to explain technical issues to customers clearly.
Change-agent and process-oriented approach.
Specialist and detailed technical expertise.
Commitment to continual professional development and sharing expertise with others.
Ability to use technology to achieve work objectives and understand different organizational departments and functions.
Clear, fluent communication; ability to express opinions, information, and key points clearly and project credibility.
Ability to work productively under pressure, manage emotions in difficult situations, balance work and personal life, maintain a positive outlook, and learn from criticism.
Interest in and understanding of others; ability to adapt to a team, build team spirit, listen, consult, communicate proactively, support others, and uphold ethics and values.
Ability to follow instructions, procedures, policies, legal obligations, and safety requirements.
Adaptability to changing circumstances, new ideas, and different people or situations.
Willingness to work longer hours when necessary.
Ability to identify development strategies to meet career goals and changing job demands.
Awareness of competitor information, market trends, business opportunities, and financial considerations.

Responsibilities

Troubleshoot, install, maintain, and repair designated equipment.
Communicate directly with customers daily to resolve issues, follow up, and support customer satisfaction.
Share knowledge with and coach other Air Liquide Service team members.
Support product serviceability and reliability, quality trend analysis, productivity programs, new program implementation, and new product introductions.
Lead commissioning activities in the assigned area while ensuring safety and quality measures are followed.
Maintain field service logs and internal service records promptly, order repair parts, and manage cycle times.
Provide basic or refresher application training to staff on designated equipment.
Stay current on research and development, new product introductions, and relevant equipment enhancements.
Assist the Assembly department at the company manufacturing location as needed.
Comply with Air Liquide quality policies, management systems, goals, applicable laws, and regulatory requirements.
Complete site reports on time and promptly report quality or compliance concerns.
Identify and report unsafe workplace conditions or acts to the EHS Organization.
Participate in continuous improvement by identifying and escalating process and product quality gaps and providing solutions when possible.
Maintain tools and test equipment properly and ensure they are calibrated.