Stamford)

Azenta Life Sciences•Burlington, MA

17d•$40 - $50•Onsite

About The Position

The Field Service Engineer performs basic and routine customer support activities, including installation, modification, repair, and preventive maintenance of Azenta equipment and systems, generally at customer sites. The role works under supervision and established policies and procedures to ensure company and customer quality standards are met, while using discretion and independent judgment to resolve customer issues. The preferred residence is Boston, Stamford, or NYC. International travel may be required at times.

Requirements

Associate of Science degree, technical certificate, or equivalent.
At least 5 years of related work experience or military technical training.
Strong electrical and mechanical background.
Excellent communication skills, including the ability to read, write, and speak clearly in English and interface effectively with customers and peers.
Excellent systematic troubleshooting skills, using a structured and comprehensive process to determine outage root causes, independently handle problems, and implement corrective action.
Commitment to resolving problems and making independent decisions based on problem priority and business needs.
Valid driver’s license, good driving record, and reliable transportation.
Ability to obtain a valid passport for the term of employment.
Ability to meet third-party agency background-screening requirements.
Proficiency with a PC, Windows, and DOS-based operating systems.
Ability to use company-standard software to generate reports and presentations and document daily activities as expected by the manager.
Ability to lift up to 50 pounds, climb ladders and scaffoldings, and use Personal Protective Equipment.

Nice To Haves

Oracle experience.
Residence in Boston, Stamford, or NYC.

Responsibilities

Install, modify, repair, diagnose, and perform preventive maintenance on equipment and system software and hardware in accordance with Azenta policies, procedures, and supervisor or shift/site lead direction.
Interface with customers to maintain contract service-level agreement and customer satisfaction requirements.
Maintain a safe and clean work environment by following Azenta and customer work protocols and policies.
Attain required Equipment Service and Operation Certification for equipment and systems.
Submit required reports, including Service and Status Reports, on support activities.
Respond productively to changing priorities, including tool or line-down events and escalations, and support organizational and administrative duties.
Serve as a point of contact for customers and internal Azenta management.
Provide weekly system performance summaries covering system events, issue Pareto analysis, and root-cause and corrective actions.
Consider additional KPI measurement requests throughout the contract period.
Assist with sample migration, including initial transfer from an old format to a new format and loading samples into the customer Store.