Field Service Engineer-Power Control Equipment - Charlotte

Siemens•Charlotte, NC

4d•$78,000 - $106,000•Remote

About The Position

Russelectric, a Siemens business, designs and builds custom power control systems and equipment for critical facilities, including data centers, telecommunications, and healthcare. The Field Service Engineer supports critical power facilities and is based in the Charlotte, North Carolina area. This hands-on, service-oriented role focuses on automatic transfer switches and includes startups, modifications, warranty work, emergency calls, remedial repairs, and preventative maintenance. The position requires extensive travel and 24/7 on-call availability.

Requirements

High school diploma or GED.
At least 3 years of experience in field service engineering.
At least 3 years of experience with electrical power, including low-voltage through medium-voltage switchgear supporting critical power facilities.
At least 3 years of experience with most types of automatic transfer switch testing.
At least 3 years of experience reading schematics and blueprints for power control, automation, and customer technical support.
At least 3 years of familiarity with applicable codes and industry standards.
At least 3 years of experience handling client interactions and completing projects on time and within budget guidelines.
Strong project management, decision-making, organizational, and management capabilities.
Self-directed, with a strong commitment to customer satisfaction.
Valid driver's license in good standing.
Must be authorized to work in the United States for any employer without sponsorship now or in the future.

Nice To Haves

5 or more years of field service experience in the power distribution/protection industry.
Associate or bachelor's degree in electrical engineering.
Excellent customer service, time management, and follow-up skills.
Power distribution, DC/AC, voltage circuit theory, and practical troubleshooting skills.

Responsibilities

Support automatic transfer switch startups, modifications, warranty efforts, remedial repairs, and emergency calls.
Provide technical support for standard and non-standard system startups, warranty efforts, remedial repairs, and preventative maintenance contracts.
Supervise work and ensure compliance with safety policies, procedures, guidelines, and laws.
Communicate with clients in a customer-service-oriented manner.
Potentially expand the scope of project work and negotiate extra charges associated with work performed.
Conduct all work and make decisions in strict compliance with applicable regulatory laws.
Carry a cell phone and remain on call 24 hours a day, 7 days a week.
Travel up to 80%.