1804223 - Field Service Engineer Lithography/Photomask Engineer III

Applied Materials•Boise, ID

About The Position

Applied Materials is seeking a Field Service Engineer to serve as a direct liaison with customers and install, maintain, and upgrade semiconductor equipment. The role uses digital analytics, diagnostic techniques, documentation, and test equipment to troubleshoot technical issues and maintain equipment systems, including electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. The engineer works with customers and senior engineers to understand customer requirements and business challenges, maintain effective customer relationships, and support equipment performance and uptime. The role also provides guidance and training to junior engineers. The position is based in Boise, Idaho, includes travel approximately 20% of the time, and is eligible for relocation. Work generally takes place in a clean room and involves required personal protective equipment and compliance with safety and environmental guidelines.

Requirements

Associate degree, military technical training, field service experience, or trade certification.
4–7 years of work experience in the semiconductor industry or another equipment support industry.
Advanced mechanical aptitude with optical systems, lasers, pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
Strong knowledge of hand tools and their appropriate use, including digital multimeters.
Effective written and verbal communication skills.
Basic knowledge of Microsoft Excel, Word, and PowerPoint.
Valid driver’s license and ability to obtain a passport if travel is required.
Ability to meet all on-site requirements, including safety and environmental guidelines.
Ability to perform the physical demands of the position, including lifting up to 35 pounds and working in tight spaces, at heights, and with electricity.
Ability to work in a clean room using appropriate personal protective equipment.

Responsibilities

Install, maintain, and upgrade customer equipment.
Perform startup activities through Tier II, complete equipment qualifications, and carry out quality repairs and retrofits.
Use diagnostic techniques, documentation, and test equipment to assess issues and support repairs.
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Respond to fab issues, communicate with engineers in other locations, and participate in escalation conference calls.
Verify equipment operational quality and follow checklists, procedures, and current revisions of procedures and schematics.
Carry out action plans, report findings, and develop and execute corrective action plans.
Help address process issues and may participate in projects to reduce costs or increase uptime.
Coordinate and communicate directly with customers, solicit feedback, and maintain customer satisfaction through clear, consistent communication.
Work with senior engineers and customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
Train and mentor junior Field Service Engineers.
Perform best-known methods and use knowledge management systems while complying with intellectual property and safety guidelines.
Fulfill additional duties as assigned.