1804223 - Field Service Engineer Lithography/Photomask Engineer III

Applied Materials•Boise, ID

2d•$37 - $51•Onsite

About The Position

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. You coordinate and communicate directly with customers to support smooth operations and provide service.

Requirements

Associate degree, military technical training, field service experience, or trade certification.
4–7 years of work experience in the semiconductor industry or another equipment-support industry.
Advanced mechanical aptitude involving optical systems, lasers, pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
Strong knowledge of hand tools and their appropriate use, including digital multimeters.
Effective written and verbal communication skills.
Basic knowledge of Microsoft Excel, Word, and PowerPoint.
Valid driver’s license and ability to obtain a passport if travel is required.
Ability to meet all on-site requirements, including safety and environmental guidelines.
Ability to perform the physical demands of the position, including walking, standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, and lifting up to 35 pounds.
Ability to distinguish colors and work with electricity, tolerate potentially challenging noise conditions, and use hand and power tools.
Ability to work in a clean room using required personal protective equipment.

Responsibilities

Become proficient on the primary toolset and acquire proficiency with additional systems and applications; perform startup activities through Tier II with limited support and complete qualifications with minimal assistance.
Complete quality repairs, respond to fab issues, communicate with engineers at other locations, and participate in escalation conference calls.
Carry out action plans, report findings, verify operational quality of system equipment, and participate in projects to reduce costs or increase uptime.
Follow checklists and procedures, ensure the correct revisions of procedures and schematics are available before work, and identify procedural issues when applicable.
Perform most equipment retrofits and assist with process issues.
Use diagnostic techniques, documentation, and test equipment with assistance from senior engineers.
Take responsibility for customer satisfaction and relationships; communicate consistently, solicit feedback, identify potential dissatisfaction, escalate concerns, and develop and execute corrective action plans.
Perform best-known methods (BKMs), use knowledge management systems, and comply with intellectual property guidelines.
Comply with safety procedures and consistently demonstrate safety as a value.
Install, maintain, and upgrade customer equipment.
Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers (Customer Engineers).
Collaborate with senior engineers and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
Train and mentor junior Field Service Engineers (Customer Engineers).
Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Coordinate and communicate directly with customers.
Fulfill additional duties as assigned.