Field Service Engineer III

Applied Materials•Chandler, AZ

3d•$37 - $51•Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. The role includes preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, along with direct customer coordination and communication to support smooth operations and exceptional service. The role uses specialized or multi-skilled capabilities developed through job-related training and considerable on-the-job experience. Work is completed with a limited degree of supervision, and the engineer may serve as an informal resource for less experienced colleagues. The position is based in Chandler, Arizona, requires travel 25% of the time, and is eligible for relocation.

Requirements

Completion of an associate degree, military technical training, field service experience, or trade certification.
4–7 years of work experience in the semiconductor industry or another equipment support industry.
Familiarity with scanning electron microscopes (SEM).
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
Effective written and verbal communication skills.
Basic knowledge of Microsoft Excel, Word, and PowerPoint.
A valid driver’s license and ability to obtain a passport if travel is required.
Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Responsibilities

Install, maintain, and upgrade customer equipment.
Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers].
Collaborate with Senior Field Service Engineers [Customer Engineers] and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
Train and mentor junior Field Service Engineers [Customer Engineers].
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Coordinate and communicate directly with customers.
Fulfill additional duties as assigned.