Field Service Engineer III

Thermo Fisher Scientific • Ann Arbor, MI

1d

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer III contributes to scientific research and innovation by providing expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. The role involves working with advanced technology and delivering technical support to customers at research institutions, universities, and industrial facilities.

The engineer resolves complex equipment issues, performs preventive maintenance, and trains users to support optimal system performance. The position offers opportunities for professional growth and development within an organization dedicated to serving science.

Requirements

• Advanced degree plus 3 years of experience, or a bachelor's degree plus 5 years of experience, installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments.
• Ongoing technical training and certifications are required.
• Demonstrated expertise with ultra-high vacuum systems, high-voltage electronics, and complex electromechanical systems.
• Strong diagnostic and problem-solving abilities for hardware and software issues.
• Excellent interpersonal communication skills and the ability to build positive customer relationships.
• Professional working proficiency in English.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking, and standard business software.
• Valid driver's license and ability to travel 25–50%.
• Physical ability to lift up to 50 lbs and work in laboratory environments.
• Ability to work independently while collaborating with a team.
• Availability to respond to urgent customer needs.
• Must follow safety protocols and be able to work in cleanroom environments when required.

Nice To Haves

• Preferred field of study in Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field.
• Additional language skills.
• Experience mentoring and training others.

Responsibilities

• Install, troubleshoot, repair, and calibrate sophisticated analytical and microscopy equipment.
• Provide technical support to customers and resolve complex hardware and software issues.
• Conduct preventive maintenance to support optimal system performance.
• Train equipment users and, where applicable, mentor and train others.
• Build and maintain positive customer relationships.
• Respond to urgent customer needs.
• Follow safety protocols and work in cleanroom environments when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior