Field Service Engineer III

Thermo Fisher Scientific • Ann Arbor, MI

2d

About The Position

As part of Thermo Fisher Scientific, the Field Service Engineer III contributes to scientific research and innovation by providing expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. The role delivers technical support and builds customer relationships across research institutions, universities, and industrial facilities.

The engineer resolves complex issues, performs preventive maintenance, and trains users to help ensure optimal system performance. The position offers opportunities for professional growth and development within an organization dedicated to serving science.

Requirements

• Advanced degree plus 3 years of experience, or bachelor's degree plus 5 years of experience, installing, troubleshooting, repairing, and calibrating sophisticated analytical instruments.
• Ongoing technical training and certifications are required.
• Demonstrated expertise with ultra-high vacuum systems, high-voltage electronics, and complex electromechanical systems.
• Strong diagnostic and problem-solving abilities for hardware and software issues.
• Excellent interpersonal communication skills and ability to build positive customer relationships.
• Professional working proficiency in English.
• Ability to read and interpret technical documentation, schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking, and standard business software.
• Valid driver's license and ability to travel 25–50%.
• Physical ability to lift up to 50 lbs and work in laboratory environments.
• Ability to work independently while maintaining strong team collaboration.
• Availability to respond to urgent customer needs.
• Must follow safety protocols and be able to work in cleanroom environments when required.

Nice To Haves

• Preferred fields of study include Electronics, Physics, Engineering, Computer Science, Chemistry, or a related technical field.
• Additional language skills are beneficial.
• Experience mentoring and training others.

Responsibilities

• Install, maintain, and repair sophisticated analytical and microscopy equipment.
• Provide expert technical support to customers.
• Resolve complex hardware and software issues.
• Conduct preventive maintenance to ensure optimal system performance.
• Train equipment users.
• Build and maintain positive customer relationships.
• Respond to urgent customer needs.
• Follow safety protocols and work in cleanroom environments when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior