Field Service Engineer III

Applied Materials • Chandler, AZ

2d

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot and address technical issues. The role includes preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, as well as direct coordination and communication with customers.

The position requires specialized or multi-skilled capabilities developed through job-related training and considerable on-the-job experience. Work is completed with limited supervision, and the engineer may act as an informal resource for less experienced colleagues. The role is based in Chandler, Arizona, is full-time, and requires travel approximately 25% of the time. Relocation is eligible.

Requirements

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• 4–7 years of work experience in the semiconductor industry or another equipment support industry.
• Familiarity with scanning electron microscopes (SEM).
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Strong knowledge of hand tools and their appropriate use, including digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.
• Ability to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers].
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or customers to understand roadmaps, process flows, inflection points, requirements, and business challenges.
• Train and mentor junior Field Service Engineers [Customer Engineers].
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Benefits

• Comprehensive benefits package.
• Potential eligibility for participation in a bonus program.
• Potential eligibility for a stock award program.
• Relocation eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree