Field Service Engineer - Minneapolis, MN
About The Position
The Field Service Engineer is responsible for customer satisfaction, including increasing throughput, decreasing downtime, performing regular preventive maintenance, and completing regular upgrades. The engineer serves as a customer advocate and company steward. This remote position is part of the Global Service Organization, is located in Minneapolis, Minnesota, and covers the Northwest Service District. It reports to the District Manager. The role involves servicing Beckman Coulter products at customer facilities, developing customer relationships, supporting commercial initiatives, and promptly addressing customer needs. The engineer emphasizes problem solving and achieving a first-time fix. The position requires travel to customer locations across the assigned territory, including Minnesota, North Dakota, South Dakota, and Wisconsin, with overnight travel of 25%–50%.
Requirements
- Associate’s degree in mechanical, electrical, or biomedical engineering, life science, or equivalent military experience.
- At least 1 year of experience problem solving, diagnosing, or troubleshooting instrumentation challenges using a variety of methods.
- Ability to travel to customer facilities within the assigned territory, including the Greater Minneapolis area and Minnesota, North Dakota, South Dakota, and Wisconsin.
- Ability to undertake overnight travel 25%–50%.
- Valid driver’s license with an acceptable driving record.
- Ability to occasionally lift, lower, and move up to 50 pounds.
Nice To Haves
- Prior laboratory or field service experience.
- Experience working in a regulated laboratory environment.
Responsibilities
- Service Beckman Coulter products at customer facilities.
- Cultivate customer relationships and support commercial initiatives.
- Address customer needs promptly, applying problem-solving skills with an emphasis on a first-time fix.
- Support customer satisfaction through increased throughput, decreased downtime, preventive maintenance, and product upgrades.
- Advocate for customers internally and externally while representing the company.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k).
- Bonus or incentive pay eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
