Field Service Technician - Minneapolis, MN

Strong Technical Services•Minneapolis, MN

About The Position

The Field Service Technician provides customers with technical support and services related to digital cinema equipment, including preventive maintenance, installation, site surveys, and demand and emergency services. The position involves extensive in- and out-of-market travel, up to 70–80% of the time, and requires availability to work weekends, holidays, and on call. The technician maintains, tests, repairs, installs, and field-tests cinema projection equipment and related systems, including digital signage, sound systems, servers, and power supplies. The role also addresses firmware and software issues, investigates customer complaints, records complaint outcomes and service activities, and communicates with relevant personnel. Strong customer service, organization, analytical skills, and the ability to adapt in a fast-paced environment are important. Strong Technical Services, Inc. offers competitive compensation and benefits, a collaborative and flexible working environment, opportunities to work with industry leaders, and access to the latest technologies. The company is an Equal Employment Opportunity employer, participates in eVerify, and conducts pre-employment criminal history background checks and drug screens.

Requirements

Associate’s degree or equivalent from a two-year college or technical program, or an equivalent combination of education and experience.
Experience with electronics related to the Pro-AV market.
Familiarity with computer and networking concepts and architecture.
Strong attention to detail.
Proficiency with MS Office.
Exceptional customer service skills.
Valid state-issued driver’s license.
Ability to stand, sit, squat, and bend for periods of time.
Excellent verbal and written communication skills.
Comfort working in a high-stress, fast-paced environment with shifting priorities.
Excellent time management, organizational, and analytical skills.
Self-starter who can identify and resolve issues.
Ability to work successfully with a wide range of personnel within the organization.
Ability to travel in and out of market up to 70–80% of the time and work weekends, holidays, and on call.

Nice To Haves

Experience with digital cinema equipment is preferred.

Responsibilities

Perform maintenance on cinema projection equipment, digital signage, sound systems, servers, power supplies, and related equipment.
Provide demand service to customers by determining and executing a support plan.
Test electronic assemblies, components, or parts using appropriate testing equipment.
Examine equipment and assemblies for defects and replace defective components.
Repair equipment and perform field testing.
Resolve firmware and software issues.
Direct investigations of customer complaints regarding product quality, tolerances, specifications, and delivered condition.
Record, analyze, and report production quality and the status and disposition of customer complaints and claims to appropriate personnel using written and electronic reporting.
Install electronic or digital equipment and test it.
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.
Take ownership and perform other duties as assigned.