Service Manager, Minneapolis MN

A1 Garage Door Service•Minneapolis, MN

1d•$70,000 - $75,000

About The Position

The Service Manager supports the daily work of an Area Manager and provides direct oversight and guidance to up to 20 field employees, including service technicians and maintenance technicians. The role includes scheduling, coaching, warehouse organization, inventory management, and assistance with garage door service work. The Service Manager handles operational and financial tasks such as batch processing and deposits, tracking Divvy expenses, purchasing, and monitoring budgets and profit-and-loss statements. The role also manages the fleet, orders and organizes non-inventory items, audits inventory counts, and addresses discrepancies. The manager maintains a clean, orderly, and safe warehouse, including overseeing cleaning duties and maintaining products, tools, equipment, and work areas. The position provides performance-management guidance through regular one-on-ones and other coaching, performance improvement plans, career development, and disciplinary actions. It also includes recruiting, interviewing, hiring events, employee onboarding and offboarding, and developing employees along career paths from apprentices to technicians and into senior and supervisory roles.

Requirements

At least 3 years of managerial experience supporting and training a team.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
Excellent time-management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office Suite or related software.
Computer skills sufficient to learn and use the current CRM system, Service Titan.
Ability to lift up to 50 pounds at times.
A courteous and considerate manner.

Responsibilities

Provide direct oversight and guidance to up to 20 service and maintenance technicians.
Support daily Area Manager tasks, including scheduling, coaching, warehouse organization, inventory management, and garage door service work.
Handle batches and deposits, track Divvy expenses, and make purchases.
Track budgets and profit-and-loss statements.
Actively monitor and manage the fleet.
Order and organize non-inventory items.
Audit and review inventory counts for accuracy and resolve disposition discrepancies.
Organize warehouse space and perform or oversee cleaning duties.
Maintain products, tools, equipment, and work areas in a clean, orderly, and safe manner.
Provide performance-management guidance to line management through weekly one-on-ones and as needed, including coaching, performance improvement plans, career development, and disciplinary actions.
Conduct hiring events and manage recruiting, interviewing, and employee onboarding and offboarding.
Develop apprentices into technicians, technicians into senior technicians, and senior technicians into field supervisors and beyond.