Field Service Engineer - Cincinnati, OH

Danaher•Cincinnati, OH

21h

About The Position

The Field Service Engineer supports Beckman Coulter Diagnostics customers by servicing diagnostic equipment, with work that directly affects patient health. The role is based in the Cincinnati area and is part of the CD Ohio Valley District, which covers the Greater Columbus, Dayton, and Cincinnati areas. The position reports to the Field Service Manager. Under minimal direction, the engineer troubleshoots, installs, validates, performs preventive maintenance and modifications, and repairs Beckman Coulter equipment. The role also includes providing technical product training, maintaining service records, ordering repair parts, using business systems to plan service calls and support team goals, communicating with internal and external customers, and assisting with training newer Field Service Engineers.

Requirements

Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field, or equivalent military experience.
At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Ability to travel daily within an assigned geography and periodically to other areas, including overnight travel as needed; travel is approximately 80%.
Valid driver’s license with an acceptable driving record.
Ability to lift, move, or carry equipment up to 50 pounds.

Nice To Haves

At least 3 years of experience in advanced troubleshooting.
Experience developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction and retention.

Responsibilities

Troubleshoot, install, validate, modify, and repair Beckman Coulter equipment, and perform preventive maintenance.
Provide excellent and efficient customer service and technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
Use OBI, Sales Force, and SharePoint for service call planning and advancing team goals.
Communicate with internal and external customers at various levels, recognizing and addressing their needs.
Assist with training newer Field Service Engineers.