Field Service Engineer - Cincinnati, OH
About The Position
The Field Service Engineer supports Beckman Coulter Diagnostics customers by maintaining and servicing diagnostic equipment, directly contributing to patient health and well-being. The role includes troubleshooting, installation, validation, preventive maintenance, modifications, repairs, and technical training on Beckman Coulter products. The engineer maintains accurate service documentation, orders repair parts, adheres to cycle times, and uses business systems to plan service calls and advance team goals. The position is home based in the Cincinnati area and serves the CD Ohio Valley District, including the Greater Columbus, Dayton, and Cincinnati areas. It reports to the Field Service Manager.
Requirements
- Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field, or equivalent military experience.
- At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Ability to travel daily, approximately 80%, with overnight travel as needed and periodic travel to other areas.
- Valid driver's license with an acceptable driving record.
- Ability to lift, move, or carry equipment weighing up to 50 pounds.
Nice To Haves
- 3 or more years of advanced troubleshooting experience.
- Experience developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction and retention.
Responsibilities
- Troubleshoot, install, validate, perform preventive maintenance and modifications, and repair Beckman Coulter equipment under minimal direction.
- Provide efficient, high-quality service and technical training to customers on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Use OBI, Sales Force, and SharePoint for service call planning and to advance team goals.
- Communicate with internal and external customers at various levels, recognizing and addressing their needs.
- Assist with training newer Field Service Engineers.
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Bonus/incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
