Field Services Technician (Cincinnati, OH)

Checkpoint Systems•West Deptford Township, NJ

3h•$26 - $33•Onsite

About The Position

As a Field Service Representative at Checkpoint Systems, you will travel daily to retailers in your assigned region and represent the company to customers. The role is responsible for installing and repairing Checkpoint products, training customers in their use, and completing on-site surveys as required. The position involves working on the road in Cincinnati, Ohio, and surrounding areas, with travel for service or installation projects of approximately 10–25%. A standard schedule is set, though some jobs may require an earlier or later shift and overnight stays.

Requirements

Education or equivalent background: a two-year AA degree, BSET in electronics, equivalent military training, or industry experience.
Experience with electronic test equipment and digital meters.
Hands-on experience with EAS.
Ability to read and understand blueprints and technical documentation.
Ability to understand customer requirements.
Valid motor vehicle driver's license in the current state of residence.
Clean motor vehicle driving record without egregious driving violations.
Attention to detail and proven ability to produce quality work.
Ability to work independently and in a team environment.
Strong problem-solving and customer service skills.
Ability to communicate technical issues and corrective actions to customers.
Computer proficiency.
Strong verbal and written communication skills.
Ability to lift at least 85 lbs. and lift 25 lbs. overhead.
Ability to operate a circular saw to cut floors for wire routing.
Ability to work on lifts, ladders, and at new and existing construction sites.
Ability to travel for service or installation projects (10–25%).
Ability to accommodate occasional earlier or later shifts and overnight stays as project work requires.

Nice To Haves

Hands-on experience with RFID.
Network certification.
Previous construction work experience.

Responsibilities

Install and maintain Checkpoint products and systems.
Maintain accurate parts inventory.
Complete daily documentation and system updates, and communicate in a timely manner.
Follow company and OSHA safety guidelines and incorporate safety standards into work activities.
Train customers on the use of systems.
Coordinate with internal service departments to ensure responsiveness and that service and installation standards are met.
Work with customers to resolve installation and service issues.
Provide site surveys, photographs, and related documentation for sales and service as required.
Coordinate with other departments to maximize efficiency, effectiveness, and profitability throughout installation and service processes.
Collaborate with field resources and internal departments to meet established goals and objectives while maintaining profitability within the North American Services Organization.
Perform other duties as assigned by the manager.