Field Engineer Technician- Cincinnati OH

Unisys•Cincinnati, OH

22h

About The Position

Provides the full range of Field Engineering support for an assigned base of large and complex clients, taking complete ownership of onsite service activity. Performs advanced-level maintenance on all products, including low-complexity installation activities, and uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs. The role also provides technical feedback on equipment, systems, and processes to improve service delivery; identifies and resolves systemic team issues; proactively supports other team members with technical assistance; contributes to improved client-service metrics reporting and documentation; and monitors technical and process issues, informing the manager and/or team and recommending improvements. This role may require access to export-controlled commodities and technology. Applicants should be eligible for any required U.S. Government authorizations under U.S. export control regulations.

Requirements

High school diploma or GED.
Generally, 2–4 years of experience in the area of responsibility.
May require technical certification or an associate degree.
Applicants should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

Provide Field Engineering support for an assigned base of large and complex clients.
Take ownership of onsite service activity.
Perform advanced-level maintenance on products and low-complexity installation activities.
Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Provide technical feedback on equipment, systems, and processes to improve service delivery.
Identify and resolve systemic issues within the team.
Provide technical assistance and expertise to other team members.
Contribute to improved client-service metrics reporting and documentation.
Monitor technical and process issues, inform the manager and/or team, and recommend improvements.