Field Service Engineer - Robot / Automation Systems Repair (Boston, MA Metro)

Brooks Automation•Chelmsford, MA

19d•$37 - $50

About The Position

Brooks Automation is seeking a Field Service Engineer to provide complex customer support for its automation equipment and systems serving the semiconductor and life sciences markets. The position is based out of Chelmsford, Massachusetts, and may support a specific customer site, region, or product based on business needs. The engineer works under minimal supervision, applying independent judgment and problem-solving to resolve complex equipment issues while meeting company and customer quality standards. The role may also involve acting as a local, shift, or site lead and coordinating work for other Service Engineers. The schedule aligns with customer needs and may include compressed work weeks, night shifts, weekends, and on-call assignments. The position may require work in a clean room while wearing a full clean-room suit, as well as domestic and international travel. The base salary range is $36.79 to $49.78 per hour, and the position is eligible for an annual discretionary bonus.

Requirements

Associate's degree in a technical discipline, a technical certificate, or equivalent work experience.
At least 5 years of experience providing electro-mechanical or electronics technical support or repair service.
Experience with lasers and sensing devices for positioning circuitry on robotic units.
Experience troubleshooting microelectronics schematics and digital circuits.
Proficiency with PCs and Windows- and DOS-based operating systems.
Valid driver's license, good driving record, and reliable transportation.
Must be qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
Ability to lift up to 50 pounds, climb ladders and scaffoldings, and use personal protective equipment.
Ability to work in awkward positions and confined spaces.
Ability to travel domestically and internationally as needed and be available for specific emergency on-call work.

Nice To Haves

Relevant military technical experience or training.

Responsibilities

Lead or perform installation, modification, repair, testing, upgrades, preventive diagnosis, and maintenance of equipment and systems, including their software and hardware.
Isolate and resolve complex equipment malfunctions and implement corrective actions.
Interface with customers to support satisfaction with equipment and service levels, participate in operational and status meetings, and present on behalf of Brooks.
Maintain a safe and clean working environment by following Brooks and customer protocols and policies.
Attain equipment service and operation certifications as defined, and submit expected service and status reports.
Respond productively to changing priorities, including tool or line-down situations and escalations, and support organizational and administrative duties.
Train Brooks and customer personnel in equipment operation and maintenance procedures.
Mentor and train less experienced Service Engineers.
Drive continuous improvement programs and projects for customers and Brooks to resolve issues.
Initiate, evaluate, and document new processes and improvements to existing processes.
Create reports, project plans, training plans, certification matrices, and other required documentation, and present them to customers or Brooks management.
Support specific sites, regions, or products as assigned based on business needs.
Be available for customer-aligned scheduling, including compressed work weeks, night shifts, weekends, and on-call assignments.