Field Service Engineer (Boston/NYC/Stamford)

Azenta • Boston, MA

15d • Onsite

About The Position

Azenta Life Sciences is seeking a Field Service Engineer to provide basic and routine customer support, generally at customer sites. The role installs, modifies, repairs, and maintains Azenta equipment and systems, including preventive maintenance, to ensure proper working order. The engineer works under supervision and follows established policies and procedures while using discretion and independent judgment to resolve customer issues and meet company and customer quality standards.

The position includes customer and internal coordination, equipment certification, service reporting, system-performance analysis, and assistance with sample migration. International travel may be required. On rare occasions, the engineer may be asked to work on call, weekends, or holidays. The preferred residence is in Boston, Stamford, or New York City.

Requirements

• Associate of Science degree, technical certificate, or equivalent.
• At least 5 years of related work experience or military technical training.
• Strong electrical and mechanical background.
• Excellent English communication skills, including the ability to read, write, and speak clearly and interface effectively with customers and peers.
• Excellent systematic troubleshooting skills using a structured process to determine outage root causes, handle problems independently, and implement corrective action.
• Ability to prioritize problems according to business needs, make independent decisions, and remain committed to resolving issues.
• Valid driver’s license, good driving record, and reliable transportation.
• Ability to obtain a valid passport for the term of employment.
• Must qualify for the requirements of third-party background screening.
• Proficiency with PCs and Windows- and DOS-based operating systems.
• Ability to use company-standard software to generate reports and presentations and document daily activities as expected by the manager.
• Ability to lift up to 50 pounds, climb ladders and scaffolding, and use personal protective equipment.
• Ability to travel internationally when required and, on rare occasions, work on call, weekends, or holidays.

Nice To Haves

• Oracle experience is highly beneficial.
• Residence in Boston, Stamford, or New York City is strongly preferred.

Responsibilities

• Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems, including software and hardware, in accordance with company policies, procedures, and supervisor or shift/site lead direction.
• Interface with customers to maintain service-agreement terms, contract SLAs, and customer satisfaction.
• Maintain a safe and clean working environment in accordance with Azenta and customer protocols and policies.
• Attain equipment service and operation certifications as defined for the equipment and systems.
• Submit required reports, including Service and Status Reports, documenting support activities.
• Respond productively to changing priorities, including tool or line-down situations and escalations, and support organizational and administrative duties.
• Serve as a point of contact for customers and internal Azenta management.
• Provide weekly system-performance summaries covering system events, issue Pareto analysis, and root causes and corrective actions; consider additional KPI measurement requests during the contract period.
• Assist with sample migration, including transferring samples from an old format to a new format and loading them into the customer store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree