Field Service Engineer, Lead
About The Position
The Field Service Engineer, Lead performs facilities specialist duties supporting U.S. Navy fixed and expeditionary facilities and shelters. The position works with a government and contractor Integrated Product Support team on facility maintenance and expeditionary facility deployment, setup, and teardown for an ACAT I program. The role provides technical support, troubleshooting, maintenance, and guidance to Navy customers and field engineers and technicians. It also assists the government customer in identifying facility requirements and budgetary needs. Travel is frequent, work is generally performed at the customer site, and travel exceeds 25%, including to overseas locations.
Requirements
- Active Top Secret clearance.
- At least 12 years of relevant experience with U.S. Naval Facilities MILCON and maintenance of fixed and expeditionary facilities.
- Training or familiarization with CINCH IDS security systems.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Bachelor’s degree or equivalent work experience.
- HVAC training and certification.
- Diesel engine maintenance experience.
- Experience deploying, setting up, tearing down, and testing U.S. Navy expeditionary shelters.
- Experience with remote satellite setup and signal acquisition.
- Ability to travel more than 25%, including to overseas locations.
Responsibilities
- Provide expert technical support for U.S. Navy fixed and expeditionary facilities and shelters.
- Respond to Fleet facility trouble calls with 24 hours’ notice and perform troubleshooting and maintenance as necessary.
- Identify Fleet facility requirements and assist the government customer with budgetary requirements.
- Perform scheduled, unscheduled, and preventative maintenance on Fleet fixed and expeditionary facilities.
- Provide expert and second-tier technical support and analysis to field engineers and technicians.
- Advise on the installation, adaptation, configuration, or enhancement of expeditionary shelter systems.
- Test systems, train customers, and provide fielding support regarding technical aspects of designated systems and services.
- Troubleshoot technical problems, resolve product issues, and modify products to meet customer requirements.
- Provide technical support for installation and repair of complex systems and outages.
- Partner with developers and engineers to reduce recurring incidents.
- Answer questions about installation, operation, configuration, customization, and use of designated systems and services.
- Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
Benefits
- Employee Stock Ownership Plan.
- Flexible work-hour management.
- Single accrual leave plan.
- Healthcare benefits.
- Paid leave.
- Retirement plans.
- Insurance programs.
- Education and training assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
