Lead Field Service Engineer

American Crane & Equipm • Douglassville, PA

11h • Onsite

About The Position

The Lead Field Service Engineer develops and delivers structured technical training programs that build technicians’ practical capability in industrial electrical systems, controls, PLCs, motor controls, troubleshooting, and electrical safety. The role combines instruction, curriculum development, technical mentorship, competency evaluation, qualification-record management, and field support. Training is delivered in classroom, shop, and field settings, with on-site work at Plant 2 in Douglassville, Pennsylvania, and field travel of approximately 10–20%. The position works with Field Service leadership, Engineering, Safety, OEMs, technicians, and other technical personnel to keep training relevant, consistent, safe, and documented.

The position is full-time, on-site, and non-exempt. Its environment includes office and training spaces, manufacturing-shop areas, and customer field-service locations. Work involves hands-on activity around industrial electrical systems, control panels, and machinery under supervision, with potential exposure to electrical hazards, moving equipment, suspended loads, industrial noise, and varying temperatures. The role requires adherence to electrical safety procedures, lockout/tagout, and PPE standards, and the ability to lift and move up to 50 pounds, climb ladders and stairs, and work at heights or on elevated platforms when trained and authorized.

Success includes learning existing programs and records during the first 30 days; beginning to develop or restructure training modules and deliver an initial session during days 31–60; and subsequently delivering multiple sessions, establishing repeatable qualification processes, conducting field visits, and demonstrating measurable improvement in training quality, documentation, and technician readiness. Compensation is hourly and based on experience and qualifications. The company offers medical, dental, and vision insurance, a 401(k) with company match, paid time off and holidays, company-paid life insurance and disability coverage, tuition reimbursement, and professional development support.

Requirements

• High school diploma or GED.
• At least 3 years of hands-on industrial electrical or controls experience, such as field service, industrial maintenance, controls troubleshooting, or comparable work.
• Demonstrated experience explaining technical information through instruction, mentoring, safety talks, or technician onboarding.
• Ability to independently develop structured training, onboarding programs, procedures, or standardized work processes.
• Experience documenting and maintaining technical training or workforce qualification records.
• Experience troubleshooting PLC-based control systems and industrial motor-control equipment.
• Ability to read, interpret, and explain electrical schematics, wiring diagrams, and control panel layouts.
• Working knowledge of NFPA 70E, lockout/tagout, arc-flash protection, and electrical hazard identification.
• Proficiency with electrical diagnostic equipment, including multimeters, clamp meters, and insulation testers.
• Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
• Valid driver's license and ability to meet applicable company driving requirements; the position requires a valid REAL ID-compliant driver's license or valid U.S. Passport as a condition of employment.
• Ability and willingness to travel approximately 10–20%.
• Ability and willingness to complete electrical safety training and develop required technical qualifications.
• Ability to safely lift and move tools, equipment, and training materials weighing up to 50 pounds; climb ladders and stairs; access industrial equipment; and work at heights or on elevated platforms when appropriately trained and authorized.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Authorization to work in the United States without current or future employer sponsorship and ability to verify identity and work authorization under Form I-9 requirements.
• Eligibility to access information or technology governed by applicable U.S. export control laws; willingness to undergo a background check, pre-employment drug screen, and randomized drug screening during employment.
• Willingness to meet any applicable access requirements for nuclear facilities where required.

Nice To Haves

• Associate's or bachelor's degree, technical diploma, or military technical training in electrical, electronics, or industrial automation.
• Prior experience as a technical instructor or trainer in industrial, military, or technical education environments.
• Experience developing technical curricula or apprenticeship programs.
• Familiarity with Allen-Bradley and Siemens PLC platforms.
• Experience with industrial Ethernet networks, motion-control systems, and servo technology.
• Experience with learning management systems; ADP is preferred.

Responsibilities

• Design, build, and continuously improve structured training programs in electrical fundamentals, industrial controls, PLC systems, motor controls, and troubleshooting.
• Create lesson plans, technical presentations, hands-on exercises, practical assessments, reference materials, and progressive learning pathways.
• Translate engineering documentation, OEM materials, and technical specifications into practical instructional content; update materials as equipment, technology, and procedures change.
• Deliver classroom, shop-based, and field-based technical instruction, including demonstrations of electrical equipment, control systems, diagnostic methods, and troubleshooting procedures.
• Explain PLC logic, motor controls, and industrial electrical systems using practical examples, adapting instruction to technicians’ backgrounds and experience levels.
• Mentor developing technicians, provide constructive feedback, identify growth areas, and evaluate technical understanding through demonstrations, written assessments, and observed performance.
• Reinforce compliance with the company electrical safety program and applicable requirements, including instruction on NFPA 70E principles, lockout/tagout, arc-flash hazards, PPE, and safe use of electrical test equipment.
• Support electrical safety qualification training in coordination with Safety and designated electrical authorities; evaluate and document competency within assigned training responsibilities.
• Maintain accurate training and qualification records, including course participation, assessment results, qualification status, and refresher schedules.
• Develop and maintain training matrices, checklists, schedules, and competency documentation; identify overdue, incomplete, or expiring requirements and flag them to leadership.
• Serve as a technical resource for field service technicians and leadership on industrial electrical and controls systems.
• Participate in field visits to observe technician performance, provide on-site instruction, and reinforce best practices.
• Support investigation of recurring technical issues to identify training-gap root causes.
• Coordinate with Engineering and OEMs to clarify technical information and incorporate equipment changes into training.
• Complete onboarding and safety orientation, review existing materials and records, meet with stakeholders, and observe current training and field activities.
• Develop or improve core training modules, training-record systems, competency tracking, and structured learning pathways; present a training roadmap and gap analysis to Field Service leadership.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company-paid life insurance and disability coverage.
• Tuition reimbursement and professional development support.
• Flexible spending and health savings accounts for benefits-eligible employees.
• Opportunity to shape a training program from the ground up and leave a lasting mark on the service organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED