Lead Field Service Engineer

188ec9b6-28bc-44db-959f-e5f9ded03eff•Amity Township, PA

1d•$30 - $42•Onsite

About The Position

The Lead Field Service Engineer develops and delivers structured technical training programs that build field technicians’ practical capability in industrial electrical systems, controls, PLCs, motor controls, troubleshooting, and electrical safety. The role combines technical instruction, curriculum development, mentorship, and competency evaluation, helping ensure consistent, safe, and capable field service performance across job sites. The position creates lesson plans, presentations, hands-on exercises, assessments, and reference materials; translates engineering, OEM, and technical documentation into practical instructional content; and updates training as equipment and procedures change. It delivers classroom, shop-based, and field-based instruction, mentors technicians, evaluates and documents competency, and supports electrical safety qualification training in coordination with Safety and designated electrical authorities. The role also maintains training records, qualification matrices, schedules, and competency documentation; identifies overdue or expiring requirements; provides technical support to field technicians and leadership; observes field performance; investigates recurring technical issues for training gaps; and coordinates with Engineering and OEMs. It is an on-site role at Plant 2 in Douglassville, Pennsylvania, with approximately 10–20% field travel. The work spans office, training, manufacturing-shop, and customer field-service environments, with hands-on activity around industrial electrical systems, control panels, and machinery under supervision.

Requirements

High school diploma or GED.
At least 3 years of hands-on industrial electrical or controls experience, such as field service, industrial maintenance, controls troubleshooting, or comparable work.
Demonstrated experience explaining technical information through instruction, mentoring, safety talks, or technician onboarding.
Ability to independently develop structured training, onboarding programs, procedures, or standardized work processes.
Experience documenting and maintaining technical training or workforce qualification records.
Experience troubleshooting PLC-based control systems and industrial motor-control equipment.
Ability to read, interpret, and explain electrical schematics, wiring diagrams, and control panel layouts.
Working knowledge of NFPA 70E, lockout/tagout, arc-flash protection, and electrical hazard identification.
Proficiency with electrical diagnostic equipment, including multimeters, clamp meters, and insulation testers.
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.
Valid driver's license; the role also requires meeting applicable company driving requirements and obtaining and maintaining a valid REAL ID-compliant driver's license or valid U.S. passport.
Ability and willingness to travel approximately 10–20%.
Authorization to work in the United States without current or future employer sponsorship and ability to verify identity and employment authorization under Form I-9 requirements.
Eligibility to access information or technology governed by applicable U.S. export control laws.
Willingness to undergo a background check, pre-employment drug screen, and randomized drug screening during employment.
Willingness to complete electrical safety training and develop required technical qualifications.
Ability to safely lift and move tools, equipment, and training materials weighing up to 50 pounds.
Ability to climb ladders and stairs and access industrial equipment as required.
Ability to work at heights or on elevated platforms when appropriately trained and authorized.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Associate's or bachelor's degree, technical diploma, or military technical training in electrical, electronics, or industrial automation.
Prior experience as a technical instructor or trainer in industrial, military, or technical education environments.
Experience developing technical curricula or apprenticeship programs.
Familiarity with Allen-Bradley and Siemens PLC platforms.
Experience with industrial Ethernet networks, motion-control systems, and servo technology.
Experience with learning management systems; ADP is preferred.

Responsibilities

Design, develop, and continuously improve structured training programs covering electrical fundamentals, industrial controls, PLC systems, motor controls, and troubleshooting.
Create lesson plans, technical presentations, hands-on exercises, practical assessments, and training reference materials.
Establish progressive learning pathways for technician knowledge and practical capability.
Translate engineering documentation, OEM materials, and technical specifications into practical instructional content.
Review and update training materials as equipment, technology, and procedures evolve.
Deliver classroom, shop-based, and field-based technical instruction.
Demonstrate electrical equipment, control systems, diagnostic methods, and troubleshooting procedures.
Explain PLC logic, motor controls, and industrial electrical systems using practical examples, adapting instruction to technicians’ backgrounds and experience.
Mentor technicians, provide constructive feedback, and identify development areas.
Evaluate technical understanding through practical demonstrations, written assessments, and observed performance.
Reinforce compliance with the company’s electrical safety program and applicable safety requirements.
Provide instruction on NFPA 70E principles, lockout/tagout, arc-flash hazards, PPE, and safe use of electrical test equipment.
Support electrical safety qualification training in coordination with Safety and designated electrical authorities.
Evaluate and document technician competency within assigned training responsibilities.
Maintain technician training records, including course participation, assessment results, qualification status, and refresher schedules.
Develop and maintain training matrices, checklists, schedules, and competency documentation.
Identify overdue, incomplete, or expiring training requirements and flag them to leadership.
Serve as a technical resource for field service technicians and leadership on industrial electrical and controls systems.
Participate in field visits to observe technician performance, provide on-site instruction, and reinforce best practices.
Support investigation of recurring technical issues to identify training-gap root causes.
Coordinate with Engineering and OEMs to clarify technical information and incorporate equipment changes into training.