Field Service Engineer
About The Position
The Field Service Engineer performs service, maintenance, troubleshooting, and repair on TARGAN systems at customer locations in Kinston and Lumberton. The role is for an independent engineer capable of diagnosing and resolving most issues without direct supervision while continuing to develop advanced technical skills. The engineer supports preventive maintenance, system uptime improvements, proactive issue identification, and reduction of reactive service events. The position includes working primarily in commercial poultry hatcheries, supporting equipment installation and integration, communicating with customer personnel, and documenting service work through Service Request Orders. The engineer collaborates with Field Operations management, remote support, and Engineering, and may share expertise with or train newer technicians. The role also requires maintaining tools, equipment, and service inventory, following safety procedures and company policies, and participating in after-hours, weekend, and holiday support rotations as required.
Requirements
- Minimum 5 years of experience maintaining automated industrial equipment.
- Demonstrated ability to troubleshoot and resolve technical issues independently.
- Strong mechanical and electrical troubleshooting skills and ability to diagnose issues and determine root cause with minimal guidance.
- Solid understanding of system operations and components.
- Strong communication and customer service skills.
- Ability to work independently in the field.
- Good organizational and documentation skills.
- Proficiency with laptops, diagnostic tools, and reporting systems.
- Ability to read and interpret technical drawings and schematics.
- Ability to meet physical demands including extended standing, occasional lifting up to 50 lbs, and working at heights up to 12 feet.
- Ability to work with live animals in hatchery environments and in heat, humidity, and varying environmental conditions.
- Availability for early working hours and on-call emergency service support.
Nice To Haves
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or a related field.
Responsibilities
- Perform electrical and mechanical troubleshooting, diagnostics, and repairs on TARGAN WingScan and Vaccine Delivery System.
- Independently resolve most service issues and escalate complex problems when necessary.
- Follow standardized troubleshooting processes and procedures.
- Support equipment installation and integration at customer sites.
- Perform preventive maintenance using established procedures and checklists.
- Identify early signs of wear, environmental impact, and system performance issues; communicate potential risks to the Regional Service Manager and Engineering team.
- Provide accurate field data to support condition-based maintenance efforts.
- Execute repairs correctly to minimize repeat service calls; identify and report recurring issues or failure trends and work proactively to reduce unplanned downtime.
- Communicate professionally with customer supervisors and operators, providing updates on service work, timelines, and system status.
- Complete Service Request Orders (SROs) accurately and on time, documenting troubleshooting steps, parts used, and service actions according to standardized requirements.
- Collaborate with Field Operations management and remote support to resolve complex issues; share knowledge and solutions with other technicians and support training of newer technicians when assigned.
- Maintain tools, equipment, and service inventory; follow safety procedures and company policies.
- Participate in after-hours, weekend, and holiday support rotations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
