Field Service Engineer

Agfa • Orlando, FL

10d • Remote

About The Position

Agfa Radiology is seeking a Field Service Engineer to manage assigned customer accounts and provide on-site support and maintenance for Agfa digital radiography (DR), imaging, and X-ray room products. The role focuses on customer satisfaction, equipment uptime, troubleshooting, repair, preventive maintenance, installations, and service improvements. The position is remote and based in the Orlando, Florida area, with overnight travel in the United States and Canada required.

Requirements

• At least 5 years of direct field experience in technical customer support working with traditional X-ray rooms, digital X-ray equipment and rooms, and computed radiography systems.
• Experience with electronic and electromechanical systems.
• Experience in networking and operating systems.
• Knowledge or experience supporting DR and X-ray room systems; capability to learn new technologies.
• Excellent computer skills, including MS Office, Lotus Notes, and internet-based knowledge management systems.
• Excellent oral, written, and interpersonal communication skills.
• Proven organizational and time-management skills.
• Ability to adapt to change and manage priorities.
• Strong customer service skills with internal and external customers.
• Ability to travel overnight within the United States and Canada.
• Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC).
• Experience and understanding of DR support and X-ray room systems.

Nice To Haves

• Bachelor’s degree or equivalent experience in a technology field.
• MCSE, Network+, or CIIP certifications.
• Two to three years of experience in an expert- or specialist-level role with X-ray technology.
• PACS, RIS, or EMR experience.
• Knowledge of Agfa software or similar industry software.
• Experience working in a global environment, including networking and building relationships with people in remote locations and virtual teams.
• Strong understanding of the technical services business, product launch process, and healthcare environment.

Responsibilities

• Manage Agfa imaging equipment in the assigned territory, including timely troubleshooting and repairs, preventive maintenance, and field service bulletins.
• Assist out-of-territory Field Service Engineers when needed and workload permits.
• Provide feedback to the US DR product team on technology performance, reliability, serviceability, service quality, and design issues.
• Coordinate with Project Management and Installation teams to plan, execute, and validate installations in the assigned territory.
• Work with Sales to identify DR prospects and provide technical support during pre- and post-sales activities.
• Build customer relationships and support action plans for additional Agfa sales, including service maintenance agreements, upgrades, professional services, and new equipment.
• Install, repair, and maintain Agfa DR support and X-ray room systems, as well as other trained OEM products.
• Review equipment operations with customers and meet training obligations during installations.
• Respond promptly to hardware and software problems to maintain customer uptime and satisfaction.
• Develop technical solutions by working with hospital IT administrators, end users, vendors, and support teams.
• Maintain the uptime, performance, and efficiency of Agfa systems.
• Install software and hardware and perform system performance analysis as needed.
• Diagnose system problems, verify defects, and apply fixes, workarounds, or other corrective techniques.
• Initiate and follow DR and imaging escalation processes, keeping customers and management informed of escalation status.
• Assist the Installation Team with customer installations, upgrades, and implementation activities as business needs require.
• Seek, suggest, and implement methods to improve organizational systems and processes.

Benefits

• Competitive salary and benefit package.
• Career development and growth.
• Vacation entitlement and paid time off; details provided during the hiring process.
• Variable and commission compensation opportunities for eligible roles.
• Supportive management structure and a friendly work environment with dedicated professional colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed