FIeld Service Engineer

Exol

7d•$69,000 - $101,200

About The Position

Symbotic is seeking a Field Service Engineer to join its Micro-Fulfillment Operations team within Customer Operations. The role supports the performance, reliability, and availability of automated micro-fulfillment and material handling systems operating in customer environments. It is hands-on and customer-facing, requiring electro-mechanical troubleshooting, operational awareness, and the ability to diagnose and resolve issues across robotic, conveyor, and automated equipment platforms. Field Service Engineers are frontline technical experts who provide troubleshooting, maintenance, and operational support in live retail-store environments. They collaborate with customers, operations teams, and engineering partners to keep systems safe, efficient, and reliable, support customer fulfillment goals, and drive continuous improvement.

Requirements

Bachelor's degree in Electrical Engineering, Electro-Mechanical Engineering, Mechatronics, Automation Engineering, or a related technical field, or at least 2 years of hands-on experience supporting automated systems in warehouse, distribution, manufacturing, or material-handling environments.
Advanced experience troubleshooting PLCs, HMIs, conveyors, robotic systems, electro-mechanical equipment, electrical circuitry, control panels, motors, sensors, and automation hardware.
Experience supporting live operational environments where equipment uptime directly impacts production or fulfillment operations.
Strong understanding of preventive maintenance, breakdown response, equipment-recovery procedures, CMMS systems, and maintenance-documentation practices.
Ability to lead technical discussions and maintain professionalism in customer-facing and high-pressure operational situations.
Familiarity with lockout/tagout procedures, electrical safety practices, machine guarding, working at heights, and conveyor safety standards.
Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Nice To Haves

OSHA, NFPA 70E, electrical safety, or vendor-specific automation certifications.

Responsibilities

Monitor system performance, alarms, operational metrics, and reliability trends across assigned customer locations.
Analyze recurring issues and lead structured root-cause investigations using methods such as 8D problem solving.
Serve as the primary technical escalation point and provide advanced troubleshooting for equipment, PLC-controlled systems, robotics, conveyors, controls, software, and system-performance issues.
Partner with Hardware, Software, Systems Engineering, and Operations teams to identify and implement corrective actions and reliability improvements that increase uptime and operational efficiency.
Support customer communications during significant operational events and system disruptions, maintaining professionalism in high-pressure situations.
Review maintenance activities and system data, maintain technical documentation and reliability records, and identify continuous-improvement opportunities.
Mentor technicians, support technical training, and assist with site launches, upgrades, process improvements, and network-wide operational initiatives.
Ensure compliance with applicable safety standards and procedures.