Field Service Engineer

Kardex • Cincinnati, OH

6d

About The Position

The Field Service Engineer supports active customer sites to maximize system availability and stability. The role occasionally commissions and tests all hardware and software aspects of AutoStore systems before customer handover. When customer support events occur, the engineer troubleshoots and resolves issues remotely through the ticketing system and on-site at customer locations.

The role creates detailed documentation covering best practices, standard operating procedures, and issue-resolution techniques, and provides initial and ongoing training to customer end users and maintenance personnel on AutoStore and Kardex-supplied subsystems. The engineer may also support customers during project ramp-up. Travel to project sites is estimated at 30–40%, with some trips lasting about a week. Work outside standard business hours, including late nights or weekends, may be required to accommodate customer needs and maintain system availability.

Responsibilities

• Support active customer sites to achieve high system availability and stability.
• Occasionally commission and test AutoStore system hardware and software before customer handover.
• Troubleshoot and resolve customer support issues remotely through the ticketing system and on-site at customer locations.
• Create detailed documentation on best practices, standard operating procedures, and issue-resolution techniques.
• Provide initial and as-needed training to customer end users and maintenance personnel on AutoStore and Kardex-supplied subsystems.
• Occasionally support customers during project ramp-up.
• Travel to project sites, with estimated travel of 30–40% and some trips lasting about a week.
• Work outside standard business hours, including late nights or weekends, when needed to accommodate customer needs and maintain system availability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed