Field Service Engineer, Lead

American Systems•Plano, TX

About The Position

AMERICAN SYSTEMS, a 100% employee-owned federal contractor, is hiring an experienced Field Service Engineer, Lead to support a high-visibility ACAT I U.S. Navy program. As part of a government and contractor Integrated Product Support team, the role serves as the senior technical resource for Navy fixed and expeditionary facilities. The position leads field maintenance, troubleshooting, deployment, and sustainment activities to keep Fleet capabilities operational and ready for deployment. Frequent travel to customer locations, including overseas sites, is required.

Requirements

Active Top Secret (TS) security clearance.
Bachelor’s degree or an equivalent combination of education, training, and relevant experience.
At least 12 years of experience supporting U.S. Navy MILCON and maintaining fixed and expeditionary facilities.
Experience serving as a lead or senior technical resource for complex field service, maintenance, installation, or repair activities.
Experience deploying, setting up, testing, and tearing down U.S. Navy expeditionary shelters.
Experience troubleshooting, diagnosing, repairing, and resolving outages affecting complex systems.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Ability and willingness to travel more than 25%, including internationally.

Nice To Haves

Familiarity with CINCH IDS security systems.
HVAC training and certification.
Diesel engine maintenance experience.
Experience setting up remote satellite systems and acquiring signals.

Responsibilities

Serve as the lead technical resource for field support activities involving Navy fixed and expeditionary facilities, shelters, and associated systems.
Provide advanced and second-tier technical support to field engineers, technicians, and government customers.
Lead installation, deployment, setup, configuration, testing, maintenance, and teardown of expeditionary facilities and shelter systems.
Perform and coordinate scheduled, preventive, corrective, and unscheduled maintenance activities.
Respond to Fleet trouble calls, including time-sensitive requests, to diagnose and resolve system failures and outages.
Use advanced diagnostic techniques to identify root causes, recommend corrective actions, and modify or adapt systems to meet customer requirements.
Provide technical guidance on system installation, operation, configuration, customization, and maintenance.
Train customers and field personnel on the operation, maintenance, and technical capabilities of supported systems.
Coordinate field service priorities and maintenance activities with government customers, program leadership, engineers, and technicians.
Partner with engineering and development teams to address recurring issues and improve system reliability.
Help identify facility requirements and support government customers with budget planning.
Travel frequently to customer locations, including overseas sites, to provide hands-on field support.